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Kudos0

Making backups and ws.reputation is removing files

I read a lot about how to prevent files quarantined that are downloaded from the internet. How about copying from one drive to another, on your local network. Seem like I have tried all the tricks and cannot make this go away. I have added exclusions everywhere I can find a place to exclude them, and I have turned everything off in settings that I can find. I get warnings about not having protection and choose to return to normal after restart. But copying to or from an external backup drive, I start getting notice after notice, and it takes about 2 minutes for the program to actually bring up the information. I can select to exclude this one file, but that doesn't work either. I want to make backups of 100 GB and it takes a long time, especially when Norton continues to flag over hundreds of files. I haven't found a way to turn Norton off. How can I start my system without Norton automatically starting up, and merrily start it's quarantine service? Would I have to uninstall and then re-install Norton? I'm sue that some or all of this is covered somewhere but I have a life of my own and can't spend hours digging through threads, forums and the like. Is this the way things are always going to be? I don't have any confidence about what all Norton is "protecting" me from. It might be months before I discover that a particular thing isn't there anymore. I have invested over 25 years of software development into what I now have and it's a constant fight.

Is there ANY way I can copy files from one disk to another without this happening? Something simply like "Turn Norton off for 30 minutes?"

Replies

Kudos0

Re: Making backups and ws.reputation is removing files

What kinds of files are you downloading if you see 'Norton continues to flag over hundreds of files.' One or two can be false positives, but hundreds???

If those detected files are placed in a single folder, you can exclude that folder. Then exclude that folder from both detections in the image below. This could leave your system vulnerable.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Making backups and ws.reputation is removing files

Thank you, Peter. My customer base is around 80 these days, but I keep backups from 2001 on. There are about 10 possible different .exe files for each customer, usually only 3 or 4, and they change as the programs go through normal maintenance, updating, bug fixes, etc. Some customers don't have the latest version of my software loaded so it is helpful to have a copy of the older development environment when I work with them.

I have one folder on my c: drive, I call it Work, and keep everything inside of it. No shortcuts, links etc. And I have 4 or 5 external hard drives that are used exclusively for keeping the master backup of everything, plenty of redundancy. I have marked the whole folder Work to be excluded everywhere I have found a place to do so.

Before I start doing backups, I always first disconnect from the wireless network here, as I say, set everything in Norton I can find to "off", "No", or whatever. Then I plug the external drive in and start transferring files. I will be doing this later on this afternoon and will set up my screen capture so that I can grab a picture of what I'm seeing and get that to you.

Thanks,

James

Kudos0

Re: Making backups and ws.reputation is removing files

Just confirm that your Work folder is excluded in the 2 settings I show in my image. That should stop all scanning of those files as they are accessed for anything.

You should not need to turn any of Norton's protection features off to do your backup.

Things happen. Export/Backup your Norton Password Manager data.

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