This forum thread needs a solution.
Kudos0

Malicious .ISO file

I have Norton 360 on Windows 10 PC.  A malicious .iso disk image file is executing on my desktop .  I shut down the computer and unplugged it from the internet. What should I do next?

Replies

Kudos0

Re: Malicious .ISO file

Hello Cassandra. For the time being leave the computer powered down and do not use it. So that we can get a better understanding of things, please answer the following questions if you'd be so kind:

- Can you tell us the image name that is executing? Did you happen to get any screenshots to share before shutting down? Any alerts from Norton the files are malicious?

- Have you opened any messages that have attachments to them recently? 

- What operating system is installed? IE: Windows 10 your post states, is it Home/ Pro and what version. Is it fully updated?

- Have you or anyone with access to the desktop downloaded ANY ISO images recently? If so what was the image for? Where was the image downloaded from? 

- Any other information will be helpful but please DO NOT post anything that personally identifiable. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.963 - Windows 10 Pro x 64 version 22H2 / build 19045.2468 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.11.12 / Opera GX LVL4 (core: 93.0.4585.84) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Malicious .ISO file

@CassandraN Behler Its be a very long time since the last post so I am following up to see what your progress has been, can we assist further?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.963 - Windows 10 Pro x 64 version 22H2 / build 19045.2468 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.11.12 / Opera GX LVL4 (core: 93.0.4585.84) 64 bit-Early Access w/Norton Chrome Extensions