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Kudos0

Malware dont remove in my cell after scan

I have a malware in my cellphone (I have a lot off advertissement- publicity) and after I do the Norton analyse (scan) of my cellphone, the malware does not come off. Can you help me to find a solution to take off the malware please? ( sorry for my english i'm a french girl )

Replies

Kudos0

Re: Malware dont remove in my cell after scan

Hello Djanis. Download the appropriate version of Malwarebytes mobile, run a full scan on your device. Please let us know what your results are. 

https://www.malwarebytes.com/mobile

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Malware dont remove in my cell after scan

@Djanis

I'm following up to see how you progressed with the suggestion. Can we assist further?

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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