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Kudos0

Manual Live Update replaced NIS with Norton Security

I have -- er, had -- Norton Internet Security.  Last night I ran a manual Live Update, and it replaced NIS with Norton Security.  Actually, I think the change *may* have appeared when I started the computer this morning, *not* immediately after doing the requested reboot last night.  Regardless was this supposed to happen?  Is NIS being phased out?  Is there a way I can get it back if I choose to?  If so, what is the best method?

Thanks,

Replies

Kudos0

Re: Manual Live Update replaced NIS with Norton Security

Update:  I just recalled that it is possible to check history for Live Update sessions.  Attached are (1) the Manual Live Update I referred to from last night (actually early am this morning), and (2) the Automatic Live Update that occurred when I first powered on the computer today.  I note that the first refers to an engine update, and the second refers to a product update.  So, if I am interpreting correctly (and I'm not sure I am), it looks like Norton purposely converted my NIS to NS (or at least took the manual LU as a signal that that's what I wanted to do?).

Accepted Solution
Kudos1 Stats

Re: Manual Live Update replaced NIS with Norton Security

Yes. NIS is an older product that was going to be phased out at some time. You could not purchase a new copy of NIS  for some time now. Although you could renew an existing NIS subscription. This update may be the start of the transition. 

As long as you had your NIS fully up to date, ie the 22.x.x.x version, functionally NIS and the newer NS were identical. So no reason to not update anyway. The only change is in the product name.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manual Live Update replaced NIS with Norton Security

With the exception of Backup in NS, right?  Other than the added Backup tab, I do notice that the settings options -- as well as my customized choices -- look identical to what I had with NIS.

Also, does NIS still perform some functions locally that NS performs in the cloud?

I *have* always assumed I would eventually end up with NS as long as I stuck with Norton (which was never in doubt at all until the unnecessary removal of site-safety icons from Google search in Firefox).

Kudos0

Re: Manual Live Update replaced NIS with Norton Security

If you went from NIS to NS, you should only have the standard or deluxe version that does not have Backup. You should not even see a Backup tab. If you do see a Backup tab, have you tried to set up a backup to test if you actually have that feature available?

Also, does NIS still perform some functions locally that NS performs in the cloud?

What functions are you referring to? For some time now, even your NIS has been using a combination of local and cloud based malware definitions. Like I noted above, the two products are functionally the same. Just a difference in the name, and the number of devices included with a subscription.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manual Live Update replaced NIS with Norton Security

peterweb:

If you went from NIS to NS, you should only have the standard or deluxe version that does not have Backup. You should not even see a Backup tab. If you do see a Backup tab, have you tried to set up a backup to test if you actually have that feature available?

Interesting.  I did do a test cloud backup and restore (to a different location), and it worked.

peterweb:  For some time now, even your NIS has been using a combination of local and cloud based malware definitions. Like I noted above, the two products are functionally the same. Just a difference in the name, and the number of devices included with a subscription.

Thanks for explaining that.  Guess I hadn't kept up on the developments in that regard.

EDIT:  I am currently using a license key from a 10-devices purchase (expiring 44 days from now), so maybe that is why the Backup function was added when Live Update converted me from NIS to NS?  I am a little concerned because the new key I have purchased for when the current expires is only for 5 devices, and I want to ensure it will work with my current installations.  Will the Backup tab just go away (or become inactive) when I apply the new key -- which would be fine --  or will it refuse the new key as invalid for my current installation(s) and thus create complications to address?  If the latter, do you have any suggestions to head off such issues in advance?

Kudos0

Re: Manual Live Update replaced NIS with Norton Security

OK, maybe I should have awaited your reply before trying this, but I found a 2016 post where someone replaced NS Premium (aka with Backup) with no-Backup NS, and decided to try the same.  I'm not sure whether they did a clean uninstall/reinstall using the removal tool, or just did an on-top installation, but I decided to try the latter.

I downloaded no-Backup NS  at http://buy-download.norton.com/downloads/2015/22.12/NS/US/NS-ESD-Def-22.... (per recent post at https://community.norton.com/en/forums/norton-security-2018-22120104-dow...).  I then created a System Restore point, and then double-clicked the install file.

I was greeted with an ominous Norton message with a big red X that warned I had 44 days left, do I really want to remove my protection?  "Remove" when I click an "Install" file??  So I canceled out.  Then decided to go ahead with it, since I could always reinstall even if it actually uninstalled NS.

So after the ominous message came up again, I clicked "yes," and it took me to a screen (about the same size as the NS user interface) that, IIRC, said Live Update at the top but was blank white except for a linear animation at the top and -- again IIRC -- a "removing" message.  Then after a minute or two "removing" changed to "restarting applications" (or something similar), and then after another minute or two of a blank white screen it was done.

And I was left with what appears to be exactly what I had before, except that the Backup tab and any settings references to Backup are gone. It still says 44 days left (no need to re-enter license key, and my settings look unchanged.  The only evidence I see left of the with-Backup version is the folder C:\Windows\System32\Tasks\Norton Security with Backup, containing two tiny files.

Whew.  I was optimistic, but I wasn't expecting it to be THAT quick and seamless -- especially when it started out with an ominous Red-X warning that seemed to suggest I was preparing to remove all protection.  But now I'd better avoid doing any manual Live Updates for 44 days...though I suppose I could just re-do the process if I end up with Backup again.

I've marked the post that most directly addresses my original question as the solution.  Thanks for your help, peterweb.

BTW, I would think that, as other NIS users get converted to NS, those who -- like I -- bought 10-device licenses for reasons other than Backup (which doesn't even work with NIS) are going to be confused.  So I'm still curious as to what you think would have happened if I had simply put a new 5-device (i.e., no-Backup) key into with-Backup NS, especially if I had actually started actively using the Backup function thinking it was just an ongoing enhancement Norton was adding for free.

Kudos0

Re: Manual Live Update replaced NIS with Norton Security

The Red X, although ominous, is just letting you know that you are about to uninstall your Norton protection that will leave your system unprotected. Just a check in case you had clicked the uninstall button by accident.

You mentioning that you had used a 10 user Norton Premium (with backup). For some time now, Norton has allowed the new Norton Security product keys to activate the older Norton products. As you say, it would explain why why you ended up with the backup feature after the new update. 

Now, you were dropped back to the Deluxe version because of the link you used for the download. That link was for the Deluxe version, which is fine if that is what you are intending to use later, and you do not want the backup feature. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Manual Live Update replaced NIS with Norton Security

Being (a little too?) curious about these things, I decided to see what would happen if I ran a manual Live Update again. So I did, and when it was done the with-Backup version came back.  So I ran the Deluxe installer "on top" again.  This time there was no Red X warning that I had to click OK on before proceeding -- it just went straight into the part that had come after that the first time.  When I was done, the Backup portion of the user interface was gone again. 

However, after rebooting the computer, the with-Backup version was back.  (Fyi, this was a by-choice reboot.  The only time Norton ever requested a reboot was after the original manual Live Update that apparently led to these issues.)  Since I hadn't tried rebooting  after the first on-top install of Deluxe, I thought maybe that meant that every time I rebooted the with-Backup version would come back. Nonetheless, I tried the on-top Deluxe installation yet again, and this time it has stuck with the no-Backup version after three reboots and counting.

Seems like running manual Live Update (which was one of various attempts to solve  a pc slowness problem, and turned out to be unnecessary) is what triggers the conversion to Premium NS?  So, even if I don't run LU manually again before I switch from a Premium to Deluxe license in 43 days, I have a feeling there's a good chance Backup will return, e.g., when an update or patch is pushed out.

Kudos0

Re: Manual Live Update replaced NIS with Norton Security

I think your being updated to Premium with Backup is because that is the key you have used to activate your subscription. When that subscription expires and you enter the new Deluxe key you have purchased, it should stay at the Deluxe version with no backup features.

For now, just turn off and ignore the Backup features.

Things happen. Export/Backup your Norton Password Manager data.

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