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Kudos0

Mathcad.exe flagged unsafe and quarantined

After three years of using Mathcad Ver15 on Windows 7without any problems, I suddenly found that my Norton Security Suite detected that it is a high risk, via Heur.AdvML.B, and its executable, mathcad.exe was quarantined. The threat report says that the program is mature and has thousands of users in the Norton community. I really need this software. Being a heuristic algorithm, I suspect that this is a false alarm. What's your advice?

Replies

Kudos0

Re: Mathcad.exe flagged unsafe and quarantined

In the quarantine find your item and select "more options", then "copy to clipboard". Paste the details here and we can get more info.

Kudos0

Re: Mathcad.exe flagged unsafe and quarantined

Thanks for your prompt response! Something interesting happened: when I tried to find those quarantine details, I could not find the quarantine event in the history record anymore. It is my understanding that a "Live Update" executed today rescanned the machine and my Mathcad execuatable was re-submitted for Heur.AdvML.B evaluation. It says "No action available for this item", and the program is working again. That's the good part, but I am confused... Here is the what it says:

Category: Norton Community Watch
Date & Time,Risk,Activity,Status,Recommended Action,Date Updated,Submitted By,Description,Submission Details
9/21/2017 3:57:51 PM,Info,Statistical Submission: Heur.AdvML.B (Presence),Submitted,No Action Required,9/21/2017 4:30:31 PM,Norton Security Suite,Statistical Submission: Heur.AdvML.B (Presence),"CSIDL_PROGRAM_FILESX86\mathcad\mathcad 15\mathcad.exe  <br>OS-Country:1  <br>OS-Language:English  <br>Processor:Intel64 Family 6 Model 60 Stepping 3  <br>System:Windows 7 build 7601 Service Pack 1  <br>Platform-GUID:1CBFB2F9-FABE-4A0B-A872-C21DB28D8584  <br>DateSubmitted:Thu, 21 Sep 2017 23:30:30 GMT  <br>Product:Norton 360 22.10.1.10"


 

Kudos0

Re: Mathcad.exe flagged unsafe and quarantined

Did you restore it? If so it will be gone from there.

Upload
c:\Program Files (x86)\mathcad\mathcad 15\mathcad.exe
to https://www.virustotal.com/

If you want to do a quick check (post the results link).

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