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May 16 Update from Norton Family Team

Earlier this week, we released updates to Norton Family PC and Mac users.

They include fixes for the following known issues:

Fixes for PC:

“My child is using Firefox v21 on their Windows computer in our home –why can't I see his web activity and why is Norton Family not blocking those web sites?”

“Websites running Java 7 are not compatible with Norton Family.”

“My child is unable to play SimCity on their computer when Norton Family is running.”

“My child is unable to play pop-up games on POGO do not work when Norton Family is running.”

“My child is unable to play Runescape on their computer when Norton Family is running.”

“I don’t see my child’s search activities done on Google toolbar.”

“Norton Safe Search does not filter Google Images when Norton Family is running.”

“Activities on Orkut.com are not being monitored.”

“When my child goes to a website additional URLs are listed in web activities.”

“I have multiple child accounts on the computer but the wrong account is being monitored.”

“After I removed a child’s computer from the Portal the child’s activities are still being monitored.”

Fixes for Mac:

“My child is using Firefox v21 on their Mac computer in our home –why can't I see his web activity and why is Norton Family not blocking those web sites?”

“Sometimes a blocked website is displayed and will only display the block screen after being refreshed.”

“Norton Safe Search does not filter Google Images when Norton Family is running.”

“The Safe Search feature does not work for Bing and YouTube.”

“The websites my child visits are all labeled as ‘uncategorized’.”

“The time blocking feature is set up but I don’t get an alert when my child’s computer is locked down due to curfew.”

Please continue to stay in touch through this forum and let us know if there is anything we can do to help.

Thank you,

Norton Family Team

Thanks Katie