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Kudos0

Me again. It takes FOREVER to download one picture. Why?

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Kudos0

Re: Me again. It takes FOREVER to download one picture. Why?

Hi Lorie,

I'm sorry but I'm going to need a bit more information from you. Do you have a Norton product installed and you suspect it's causing slow downloads?

Kudos0

Re: Me again. It takes FOREVER to download one picture. Why?

Oh, now I see. You're using Norton Online Backup. Okay, I'll move this post to the correct forum.

Cheers!

Kudos0

Re: Me again. It takes FOREVER to download one picture. Why?

Hello Lorie

There are several factors to consider when restoring. Three of the basics are:

1. The data is sitting in encrypted form secured.

2. The files are backed up in incremental pieces which one file can have changes scattered among several backups.

3. The total size of the restore request made.

Once you have submitted your request for restore the back end servers have to re-compile your data from the date you specified. Once done, it packages it for download, sends it to your computer and then decrypts it in the location you specified.

This is one of those cases where speed is sacrificed a little for security and the ability to access older copies of the data. The best thing to do is start the restore and leave it be. As long as the computer doesnt go into hibernation or powered off the restore will finish.

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