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Kudos0

Message: Let's Check Your Device for Malicious Software

HELP!!!   Last evening (July 27) while on my laptop,  I was booted out of Facebook then asked to log in.  When I do try to log in, I keep getting the following message and a blue button saying Clean this device. I can log in no problem on a desktop and on my phone.  I am running a Norton Full System Scan but nothing being found.  I have cleared history, cookies, etc.  I get the same message logging into Chrome or Microsoft Edge or Microsoft Internet Explorer.   No problem on the desktop and phone though.   I need access on my laptop so this is really hampering me.

This is the message I get along with the blue button saying Clean this device

Let's Check Your Device for Malicious Software

Hi Mary Ann, we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and Trend Micro.

Replies

Kudos0

Re: Message: Let's Check Your Device for Malicious Software

Sounds like facebook made a deal to force certain users (selected legitimately or otherwise) to try a sponsored anti-malware product.

Kudos0

Re: Message: Let's Check Your Device for Malicious Software

...but is it safe to click on?  Right now my laptop cannot connect to Facebook unless I click on the blue button authorizing it to "Clean this device".  Yikes!!  (I'm scared!!)  If I do click on it, will my updated Norton program jump in and save me?  

Kudos0

Re: Message: Let's Check Your Device for Malicious Software

I wouldn't trust it. Facebook thinks you have malware (who knows how they guessed this). They are trying to force you to use software you don't want or need. Likely their motives are 50% they think you are infected and 50% they get paid when they force a user to install that software.

Maybe you can reset your password (without needing to log in) and maybe then they will let you back in without being forced to run some crazy software.

https://www.facebook.com/login/identify

Kudos0

Re: Message: Let's Check Your Device for Malicious Software

I changed my password through the above link you posted above.... still get the same message.  It will not let me go any further unless I click on the button to "Clean this device" and run whatever crazy software that will lead me to.  Worried about even trying to run it in case it destroys my computer.  Norton has never failed me so far, but this one scares me and not sure Norton will protect me if I click on the dreaded blue button.   Oye!!!  I just don't know what to do... feel like it is  holding me hostage on my own computer.  Trying to find an email address to contact Facebook seems impossible.

Kudos0

Re: Message: Let's Check Your Device for Malicious Software

One user had his computer pretend to be a mac and was given an option to remove the block on his facebook account:

http://jackyan.com/blog/2016/01/when-facebook-forces-you-to-download-their-anti-malware-your-own-antivirus-gets-knocked-out/

Another user complained to facebook on twitter and got it fixed. (https://twitter.com/facebook)

Another user complained to the Better Business Bureau.

https://community.norton.com/en/forums/i-have-been-blocked-logging-facebook-it-claims-i-have-malware-and-must-add-eset-program-scan

Kudos0

Re: Message: Let's Check Your Device for Malicious Software

Hello

A Google search is showing that Facebook has been getting away with this for at least 3 years.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Message: Let's Check Your Device for Malicious Software

I ran Norton twice, then Spybot, then downloaded and ran Malwarebytes... nothing found!!  Yesterday morning (July 29) I finally caved in to to Facebook (because I needed to use my laptop as a large number of files on the Desktop were being backed up.)  Against my better judgement, but tired of chasing some undetectable (and as it turned out not present) malware for the past 24 hours, I warily clicked on the dreaded blue button... first I had to download their "TrendMicro" program, then run it within the Facebook application.  Low and behold, it found NO MALWARE ... Once it established I did not have any Malware, it allowed me full access to Facebook again.  It is now working as if nothing happened.  I have since uninstalled the Malwarebytes and Spybot programs.    I am just thankful the laptop came out of it unscathed (as far as I know.  Fingers x-d.)

Thank you to all who took time to offer suggestions, etc.  I appreciate that.

 

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