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Kudos0

'Met Police' virus

As Norton don't want any contact, this is the only place I can raise this. Two days after renewing my subscription, Norton 360 v6.0 let the well known 'Met Police' virus onto my laptop. Not hard to overcome, but interesting that Norton is useless in preventing it, despite their loud self-congratulatory prose about how well protected you are, on their packaging. Not impressed.

Replies

Kudos0

Re: 'Met Police' virus

My son's laptop has this virus,can anyone help me get it out of his laptop.

Kudos0

Re: 'Met Police' virus

I'm no expert, so forgive a little vagueness, but you need to use the restore from a previous date option. The machine takes snapshots frequently so it may be a couple of days before the wite screen appeared, but it will not affect data, just anything added to the system since that date. So the white screen problem will go as will any Microsoft updates etc or such like, but they can easily be caught up with, if there are any.

I can't remember, but when starting up it is either from pressing escape to enter an options menu, or hitting F8 while it s booting. Either way you want the option to restore from a date (in a drop down list).

Hope this helps. Would be nice if you could get something, I don't know maybe some anti-virus software that stops it, wouldn't it. I notice Norton make it difficult to contact them about failures of their wonderful software and ignore posts on here.

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