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Kudos0

Microsoft Word VFPODBC Issue since recent Norton Update

Hi there

We are a software development company who create a bespoke package which integrates with Microsoft Word for our mail merging procedures. We have recently had a spate of customers who have been affected by an issue when using our mail merging process, which we have been able to identify as an issue with Norton Internet Security (possibly other variations of this product). We have tried to add exceptions within Norton for any of the files/paths which may have an influence on the process and we have also disabled all of Norton's resident programs/processes in an attempt to resolve the issue, none of which have been successful.

We have been able to identify with reasonable certainty that the issue is a result of Norton and a recent update of the software; namely that this issue has only reared its head in the past week or so and that by uninstalling Norton completely, we are able to resolve the issue.

The error message which Microsoft Word reports when Norton is still installed can be seen below :-

Whilst we certainly do not wish to advise our customers to uninstall Norton or look elsewhere for there AV/Firewall/Security software, at the moment we are left with little choice as our customer base use the mail merge functionality within our program on a daily basis. As more and more of our customers receive their latest security updates from Norton and are affected by this issue, we may have little alternative but to advise them as such.

I am hopeful that someone on these forums responsible for escalating issues such as these, will be able to do so promptly and aid us in resolving this issue for the benefit of our mutual customers.

Kind Regards

Steve

Replies

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

I also work in the support department at a software development company and are experiencing the same issues after our customers updated their Anti Virus program from Norton they can't use our interface between two programs.

To successfully use the interface they need to uninstall Norton and then restart the pc and then it works but we don't want to have the customers do this.

Any ideas what would have changed with the latest update as its only customers with Norton that are having this issue.

Thanks.

Tim

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Which version of Norton Products are you running? The latest is 22.5.4. Also, are you able to get us any dump files from these crashes? That would help too. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

If you can give me instructions on how to get you the dump files, I will get this information from our customer and forward to you along with the exact Norton Product.
 

Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Hi dufresne37927 / Tim B:

I don't know if your issues are related, but there is a similar discussion in gamott2015's thread MS Word, Adobe Acrobat won't open Is NIS Optimizer the cause? and there is growing evidence that a recent update to Norton v22.5 will prevent users from viewing multiple file types (e.g., .docx, .pdf, etc.) if they also have Microsoft's Enhanced Mitigation Experience Toolkit (EMET) running on their system.
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32-bit Vista Home Premium SP2 * Firefox 41.0.1 * IE9 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.8

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

lmacri:

Hi dufresne37927 / Tim B:

I don't know if your issues are related, but there is a similar discussion in gamott2015's thread MS Word, Adobe Acrobat won't open Is NIS Optimizer the cause? and there is growing evidence that a recent update to Norton v22.5 will prevent users from viewing multiple file types (e.g., .docx, .pdf, etc.) if they also have Microsoft's Enhanced Mitigation Experience Toolkit (EMET) running on their system.
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32-bit Vista Home Premium SP2 * Firefox 41.0.1 * IE9 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.8

An important distinction that I think I ought to make here: I'm having trouble simply opening the programs, not necessarily trying to view documents of certain formats. Even just opening the programs to their blank/default state causes crashes in my case.

And to reiterate something I said in another thread regarding this problem: to the best of my knowledge, I don't have EMET on my computers.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Thank you for the response to the problem thus far.

I can also confirm that this issue is not the cause of EMET, as I have checked with several of our clients and none have had this installed, yet they are still suffering with this problem. Regardless of this, I also tried disabling the Optimizer from within settings but it made no difference.

With regards to the dump files, as Tim mentioned, if you can provide instructions on how to obtain what you require, I will endeavour to post those to the forum. I did set up logging within ODBC Data Sources in Control Panel, however I didn't deem the information particularly useful in diagnosing the problem, but would happily provide if required.

To clarify, following on from CamDaMan's post, we do not encounter a problem simply opening Microsoft Word; only when we open a document which uses the VFPODBC for Mail Merging is the original error reported.

We are receiving phone calls daily from other customers reporting this issue. Unfortunately, we have already had one customer who has chosen to no longer use Norton in favor of switching to a competitor, and whilst we do not anticipate that all our customers will go to such drastic measures, undoubtedly if this problem goes unresolved more of our customers will choose to switch providers for their AV/Security needs.

I will gladly provide further assistance in resolving the issue where required.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Same problem here, but with Access and Foxpro ODBC. Excel ODBC connection does work on the same machine.

Ingrid

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Still waiting for a reply from previous days, anyone receive any helpful information on this yet?

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Tim B:

Still waiting for a reply from previous days, anyone receive any helpful information on this yet?

Not much. Just a post to say they are working on it: https://community.norton.com/en/comment/6699681#comment-6699681 

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

 I have the same as Ingrid,  Access and Foxpro ODBC will not work. Excel ODBC connection does.  Will work in safe mode though.

Anyone had any answers?

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

There seems to have been some change, because the problem is mysteriously solved in at least one system.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

I have a network with 8 computer and have the same Access and Foxpro ODBC error. Crippled us! I have confirmed that removal of Norton fixes the problem. It is odd that some computers start to work after a couple of hours but if they close Access you develop the problem again. I have to use one computer to inport the linked table to keep everyone going. This need to be fixed soon!.

Emile

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Facing similar issues with Access and FoxPro DB. How exactly should diagnostic logs and dump files be taken so that the issue could be resolved?

Kudos2 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Looks like it's working. Intrusion Prevention Engine 7.4.0.83 updated last night.

I have only tested 3 computers so far.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Emile L:

Looks like it's working. Intrusion Prevention Engine 7.4.0.83 updated last night.

I have only tested 3 computers so far.

Hmm. My problems were with Norton 360. Can anyone confirm a new version release for 360? I've downgraded back to version 21.7.0.11 as a stopgap solution until a proper solution is distributed and I have no intention of going through the hassle of upgrading again unless I have sufficient reason to believe that I'll be upgrading to a newer version then the glitchy one and that my programs will still run if I do so. 

Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

I am using Norton Security Ver. 22.5.4.24.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Emile L:

I am using Norton Security Ver. 22.5.4.24.

That was the one that was causing me problems. Looks like no update yet. :p

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

In the history the only activity is the Intrusion Prevention driver detected then a new definition update. I think only this driver updated not the entire Norton product.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Yes, it is working for me as well now. I use Norton Security with Backup 22.5.4.24.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Emile L:

Looks like it's working. Intrusion Prevention Engine 7.4.0.83 updated last night.

Further to Emile L's comment, users can find their current Intrusion Prevention System (IPS) engine, definition set and driver versions in your Norton security history at History | Show | Intrusion Prevention.  Keep in mind that I still use a Norton v21 product so my IPS version numbers shown below might be different from what Norton v22 users should expect to see after their update.  According to my security history, my v21 IPS engine was updated to v7.4.0.83 back on 28-Aug-2015 but my IPS definition set and IPS driver both received an update on 19-Oct-2015.

CamDaMan:
Hmm. My problems were with Norton 360. Can anyone confirm a new version release for 360? I've downgraded back to version 21.7.0.11 as a stopgap solution.

Hi CamDaMan:

Your own thread Nortons 360 is Killing Microsoft Word, Adobe Reader, IE does not mention anything about ODBC (Open Database Connectivity) errors when you try to connect to an external database so your problem is likely unrelated to the ODBC issue being discussed in this thread.  You have also noted that you do not have EMET installed on your system  - see Symantec employee miket's post <here> about a conflict with Norton v22.5.4.24 and EMET that was supposed to be fixed by this same Intrusion Prevention System update.  The IPS update was delivered to all Norton v22.5.4.24 products around 19-Oct-2015, so I don't think you'll be able to tell if your particular problem has been fixed until you upgrade back to N360 v22.5.4.24, run LiveUpdates until you're fully patched, and then see if MS Word, Adobe Acrobat, IE, etc. are still crashing.
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32-bit Vista Home Premium SP2 * Firefox 41.0.2 * NIS 2014 v21.7.0.11 * MBAM Premier 2.2.0

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

I am getting the same error again this week. Remove Norton and all is well put it back in and ODBC to Foxpro tables fail. Anyone else getting this error this week?

Emile

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Processing with XP Prof. SP3 I encountered a serious problem with Norton Security: The hardware was shut down for about one month and after normal booting a large update to Norton Security downloaded and installed. Subsequently, the following error occurred when trying to access linked FoxPro tables with MS Access: “ODBC call failed” or “ODBC – connection to Visual FoxPro Tables failed” or “OBDC call failed specified driver could not load error 0”. Next, I uninstalled Norton Security and Access works fine as before! This system is for now offline for security reasons.

There is a related entry at “answers.microsoft.com” by Dinesh (Norton Support) dated 10/9/15 reading “our team is working to provide a resolution at the earliest.” What is the resolution? Can you help?

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Hi Emile L / BigKahunah:

If you're using the latest Norton v22.6.0.142, you might want to try disabling Exploit Protection in your settings as shown in the product update announcement Norton 22.6 Product Update available now and then re-boot to see if that stops the ODBC connection failures.  It might be a coincidence, but this ODBC issue was first reported by the OP dufresne37927 back in October 2015 shortly after the v22.5.4 update, which corresponds to the addition of Proactive Exploit Protection feature to v22 products.  From Symantec employee jblake's Jan 2016 product announcement Introducing Proactive Exploit Protection:

"Norton Security customers (and, in fact, anyone running Norton’s Windows client – 22.5.4 or newer) benefit from the introduction of a new protection framework called Protective Exploit Protection (PEP) that aims to better protect Windows devices from so-called “zero-day” attacks – attacks that attempt to exploit undiscovered and unpatched holes (or vulnerabilities) in Windows applications or in the operating system itself.

If Tony_Weiss or one of the other Symantec employees doesn't reply soon in this thread, you might also want to contact Norton Customer Support directly via Live Chat at www.norton.com/chat and see if they're aware of new reports of ODBC failures.
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32-bit Vista Home Premium SP2 * Firefox v45.0.1 * NIS v21.7.0.11 * MBAM Premium v2.2.1 

Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Thanks Imacri

All computers that have updated to the 22.6 have the option to turn off the Exploit Prevention. As soon as it is turned off the ODBC work properly. I have 2 computers that still have 22.5 and still fail when the ODBC link is accesed. I just need to get these 2 to update and I will be a happy camper.

I have been waiting 7 days for a call back from Norton's level 2 troubleshooters. Very frustrating.

Emile L

Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Hello Emilie

Can you run Live Update manually to get it to update to 22.6? Is your Norton product from an ISP or a store like Staples? If it is, that could be the cause in the delay of you not receiving 22.6 yet. You can try using  www.norton.com/latestns  to get version 22.6.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Thanks Floplot

Yes the 2 are Staples version, I used your link and reinstalled to the latest 22.6. I have all my computers up and running now. I will need to monitor the Exploit Prevention to see when Norton applies a fix that will allow VFPODBC to function reliably.

Thanks everyone, got it all fixed (WORK AROUND) and still waiting the callback by the second level Norton troubleshooters.....

Emile

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Emile L:

All computers that have updated to the 22.6 have the option to turn off the Exploit Prevention. As soon as it is turned off the ODBC work properly. ...I have been waiting 7 days for a call back from Norton's level 2 troubleshooters. Very frustrating.

Hi Emile L:

I understand your frustration.  I posted my concerns about the delayed announcement and lack of public beta-testing for Proactive Exploit Protection (PEP) in the thread Proactive Exploit Protection (PEP) vs Norton Vulnerability Protection (NVP) and never got a response from a Symantec employee.

This type of anti-exploit technology gives users additional protection against "zero-day" attacks, but I fail to understand why Symantec quietly integrated PEP into Norton v22.5.4 products without warning customers.  It seems like Symantec is rushing to catch up to other anti-exploit software like Microsoft's Enhanced Mitigation Experience Toolkit (EMET) and Malwarebytes Anti-Exploit (MBAE) and still hasn't established a rigorous method for testing the IPS/PEP attack signatures listed <here> for possible conflicts with MS Office, FoxPro and other third-party programs.

I hope one of the Symantec employees will at least post in this thread when the revised IPS/PEP signatures are pushed out via LiveUpdate.
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32-bit Vista Home Premium SP2 * Firefox v45.0.1 * NIS v21.7.0.11 * MBAM Premium v2.2.1 

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

I'm having the same issue with VFPODBC.dll in Access with Endpoint Protection NIS 22.5.4.24.  I also had the same issue in October when this thread was made, but that resolved after a couple days.  Disabling Intrusion Prevention doesn't work for me as I have a different version of Symantec/Norton.  Hopefully they get this resolved soon as I have enjoyed using Endpoint Protection, and don't want to switch because of this reoccurring issue.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

BenCu:

I'm having the same issue with VFPODBC.dll in Access with Endpoint Protection NIS 22.5.4.24.

Hi BenCu:

If you are using a Norton product for home consumers, could you let us know the exact name and version number of that product [e.g., Norton Internet Security (NIS); Norton Security (NS), etc.] shown at Help | About in your main Norton user interface .  In this forum, "endpoint protection" usually refers to Symantec Endpoint Protection (SEP) for Small Business v12.  Comcast/Xfinity also offers their own branded version of Norton Internet Security Online v22 for customers with a Comcast Business account.

If you have NIS or NS v22.5.4.24 (released 28-Sep-2015), have you tried running manual LiveUpdates (with re-boots as requested) to patch your product to the latest v22.6.0.142 (released  29-Feb-2016)?  Once your Norton product is patched to v.22.6.0 you should be able to disable Exploit Protection in the Intrusion and Browser Protection settings as shown in the product update announcement Norton 22.6 Product Update available now as a temporary workaround until Symantec releases an updated set of PEP attack signatures (IPS definitions) to fix this ODBC problem.

If LiveUpdate won't update your Norton product to v22.6.0, let us know if you are using a special Staples brand of Norton, since the Norton v22.6.0 update isn't available yet for the Staples layout per Mohan_G's post in the thread NS Fails to Update to Latest version, Again?.
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32-bit Vista Home Premium SP2 * Firefox v45.0.1 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Thanks @Emile L for reporting this issue. I've sent you a private message via forums requesting logs and more information.  Please check it when you get a chance.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Hello BenCu

I believe you are running the Symantec Endpoint Protection Small Business Edition version 22.5.4.24. You should post in the Business Forum   www.symantec.com/connect   You might be interested in seeing this article.

http://www.symantec.com/connect/articles/symantec-endpoint-protection-small-business-edition-adds-consumer-features-don-t-serve-need

This is how Norton and Symantec are combining some functions it looks like.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Using NS Version 22.6.0.142 I am confirming that turning off “Exploit Prevention” will enable access to ODBC linked tables. I verified this in two environments (XP Prof PS3 & 7 Prof SP1). I discovered there is no need to reboot. Thanks for the advice.

This is a work around until Norton corrects Exploit Prevention.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

floplot:

I believe you are running the Symantec Endpoint Protection Small Business Edition version 22.5.4.24...

http://www.symantec.com/connect/articles/symantec-endpoint-protection-small-business-edition-adds-consumer-features-don-t-serve-need

Hi floplot:

Thanks for the link.  I didn't realize the cloud-managed version of Symantec Endpoint Protection Small Business Edition (SEP/SBE) started using NIS v22 as the base product on the client computers in January 2016. From that article:

" With the 22.5.4.24 update, the number of settings that have been included – all without any option to control from the web – are startling... While I realize it is built on the Norton consumer base, it must be completely managed; otherwise it is next to useless.  There has to be a way to control ALL of these settings from the client’s web portal.  Without that ability, it will be necessary log in to each of the affected computers (after they receive this update) and manually change the settings....

....In an effort to handle Windows 10, you’ve thrown consumer-level garbage into the workings of a business-based product.  The only way that you can reconcile this oversight is by providing discrete controls in the client web portal."

It sounds like disabling Exploit Protection in the Intrusion and Browser Protection settings as a temporary workaround for this ODBC problem won't be as straightforward for BenCu and other SEP/SBE business users as it is for home consumers who received the latest v22.6.0.142 update for their Norton product.
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32-bit Vista Home Premium SP2 * Firefox v45.0.1 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos1 Stats

Re: Microsoft Word VFPODBC Issue since recent Norton Update

FYI

The Exploit Prevention flag will automatically be reset to ON by Norton. To keep working we need to turn it OFF daily....

Emile L.

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Hello Emile

Please send Sunil_GA a private message with that added information so that he can send that information along to the concerned people.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

We are using SEP Small Business Edition NIS-22.5.4.24.  I have sent over logs to Sunil_GA for further assistance.  Hopefully something can be found soon!

Kudos0

Re: Microsoft Word VFPODBC Issue since recent Norton Update

Hi @Emile L, @BigKahunah, & @BenCu,

This issue should be resolved with with latest CIDS driver version v15.1.1.7 update released via Live Updates. Please run Live Updates from the Norton product to make sure all updates are downloaded and let us know if you still encounter any issues after the update. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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