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Kudos0

Migrated thru comcast xfinity, installation 360 has never been totally correct

got multiple probs questions, been trying connect w/nortons support, basically migrated thru comcast xfinity, installation 360 has never been totally correct. I not able type all, won't but can tell one problems okay, multiple problem try repeatedly repeating the repeat of problem ' S Seems can't call my landline, want use mobile, repeatedly told call Is there way get thru One person may have additional additions other units but if can't fix these I need quit go elsewhere

Labels: Installation

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Kudos0

Re: Migrated thru comcast xfinity, installation 360 has never been totally correct

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Aaron Smith10939:
got multiple probs questions, 

Please post/share your Norton 360 problems / questions.
Maybe, Norton Community can help. 

Do you have an open case number with Norton Support? 
Do not post the case number here. 
Just asking if you have an active open case number with Norton Support?   Yes?, No?

Kudos0

Re: Migrated thru comcast xfinity, installation 360 has never been totally correct

Not sure why they needed to use your mobile phone instead of a land line, unless they were trying to get you to allow remote connection for an issue on your phone.   

Are you sure it was genuine Norton Support? How did you contact Norton Support?   Try from here   www.norton.com/contactcs

Or you can post your issue here. We might be able to help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Migrated thru comcast xfinity, installation 360 has never been totally correct

As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite.

Please read through End-of-service announcement for NortonLifeLock subscription offered by Comcast blog article for more information.