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Kudos0

Miner continually stuck in restarting state

Posted: 09-Mar-2022 | 6:40PM · 8 Replies ·

Hey, all you wonderful supporters out there, I'm having trouble getting my miner to actually run.

After having some other system stability issues, on the advice of Norton support, I proceeded to upgrade my video card drivers and, for a while, Norton Crypto was running well.

Then, I noticed some unusual behavior coming from my Colossus HD capture card, it appeared to be running too warm and was throwing constant USB disconnect/reconnect events.  This card had to be installed beside my graphic card in my rig, not ideal, but it's all we could do.  The miner appeared to be unable to be told to use less than 100% of available GPU, so I underclocked the GPU from 1900MHz to 1400MHz to reduce ambient heat.  The Colossus appeared to operate better after that.

After the underclock, the miner initially ran for a few days, but now it is constantly stuck in "restarting" state after a brief transition from "Waiting for idle" state.

Support has done five install/reinstall cycles in the past month, to no avail.

Any ideas on how I can get my miner running again ?  Any debugging / characterization hints ?

Thanks !

@Matt_Boucher ?

Mobo Asus Prime Z490-A 

NVIDIA GeForce RTX 3070

Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz   3.79 GHz

32 GB RAM

Windows 10 Home, Version 21H2, OS Build 19044.1566

Windows Feature Experience Pack 120.2212.4170.0

Labels: GPU, Mining, Miner, Status

Replies

Kudos0

Re: Miner continually stuck in restarting state

Posted: 10-Mar-2022 | 11:42AM · Permalink

Yeah this has been happening alot lately.

Kudos0

Re: Miner continually stuck in restarting state

Posted: 10-Mar-2022 | 1:12PM · Permalink

Can you share the details of the Norton 360 windows client build you are on ? 

Kudos0

Re: Miner continually stuck in restarting state

Posted: 11-Mar-2022 | 7:28PM · Permalink

Version : 22.22.1.58, Current SKU 21392561, Media SKU 213768

Kudos0

Re: Miner continually stuck in restarting state

Posted: 12-Mar-2022 | 11:01PM · Permalink

I've had enough of this wasted time, I'm turning the miner off once and for all, invested in rETH https://rocketpool.net instead.

Kudos1 Stats

Re: Miner continually stuck in restarting state

Posted: 13-Mar-2022 | 7:11AM · Permalink

Hi, First, sorry for the experience you have been seeing on the miner. Second, I have sent in a request trough DMs for the logs to investigate. If you are able to share the information, we will work with the team to root cause and fix the problem you are seeing. This isn’t something we are seeing on our setups, so will require information to diagnose this. Will look forward to getting the information from you.
Kudos0

Re: Miner continually stuck in restarting state

Posted: 14-Mar-2022 | 11:36AM · Permalink

Hello, Nisha.

Thanks for the reply.

I did not receive any DM, please provide instructions on how to collect applicable logs.

Thanks,

<Myles>

Kudos1 Stats

Re: Miner continually stuck in restarting state

Posted: 14-Mar-2022 | 12:27PM · Permalink

Hi Myles, 

I sent out another DM. You can check them here : https://community.norton.com/en/messages

Nisha. 

Kudos0

Re: Miner continually stuck in restarting state

Posted: 22-Mar-2022 | 8:58AM · Permalink

Hi @mdear, 

I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

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