Solved.
Kudos0

Mining option not showing up

Posted: 26-Jan-2022 | 4:37PM · 9 Replies ·

I've got an older video card (AMD Radeon R9 390) and I want to put it to use mining.  I spoke with support a while back and they said that my system needed DDR4, so I updated the CPU/Motherboard/RAM, well past the minimum requirements now, but the mining option does not show up.  I've uninstalled/re-installed a couple of times, but still nothing.  I do have an open ticket, but figured I'd check here and see if anyone can offer a suggestion.  I did use the 3rd party site, PCI lookup, but it doesn't say anything about LHR for this video card.... ideas?

I appreciate any help.

Labels: Mining
Accepted Solution
Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 12:58PM · Permalink

It appears we did not have this as a viable card, the team is updating our backend to "accept" this as a viable card, it may take a reboot on your side to recognize it.

View Accepted Solution in Context

Replies

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 5:01AM · Permalink

How much memory is on the AMD GPU card?

What version of Windows are you running? We have an issue with Windows 7 recognizing GPU cards that we are working on a fix.

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 7:53AM · Edited: 27-Jan-2022 | 7:53AM · Permalink

The video card has 8gb of memory and the computer is running Windows 10 (Pro N).

Thanks

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 10:30AM · Permalink

do you see the crypto security log message in your Norton 360 client indicating on each boot that it has checked the GPU for viability?

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 10:36AM · Edited: 27-Jan-2022 | 10:42AM · Permalink

Is this the Windows event log or is there another one in the N 360 client?  I've looked around the client, but never found anything that says mentions a log.  If it's the client, where would that be?

Updated - I did reboot and checked the "View Recent History" option and there's nothing about crypto in there.  Just malware scan, protecting my connections, and connected to a network.

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 11:07AM · Permalink

This is part of the Norton 360 client.

Click "open" on Device Security.

Next click "Security", then "History"

In the log drop down there should be a type called "Crypto", that should have all the log messages for Norton Crypto

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 11:35AM · Permalink

Thanks... I did find an entry that says "No viable GPU found that can support crypto mining", but it was last checked yesterday morning.

I asked about the video card I have in a previous contact with support and they said nothing about it not being a viable card.  They only stated that I needed DDR4 RAM in my system, which I've updated.  

So, is it a viable card?  I realize it's a bit dated, but it's got 8gb of ram and I've seen other miners (outside of Norton) say it works for mining.

Accepted Solution
Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 12:58PM · Permalink

It appears we did not have this as a viable card, the team is updating our backend to "accept" this as a viable card, it may take a reboot on your side to recognize it.

Kudos0

Re: Mining option not showing up

Posted: 27-Jan-2022 | 1:28PM · Permalink

It shows up now.. thanks!

Kudos0

Re: Mining option not showing up

Posted: 28-Jan-2022 | 4:55AM · Edited: 28-Jan-2022 | 4:56AM · Permalink

@Ops400, from what we can tell, the miner should run at ~25-30MH, let me know if that is accurate.

This thread is closed from further comment. Please visit the forum to start a new thread.