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Kudos0

Missing Computers and Incorrect Storage Availability

Using Norton 360 on several computers, and having an issue with the backup function on all of them. The computers will backup their own files with no problem. If I go into the backup module to delete files from a different backup set or even just to view a different backup set, the computers do not see each other. The only files visible on a computer are the files backed up by that computer. Even opening the Norton Online Backup folder from My Computer will only show files from the current computer, not from all computers.

The available space remaining is also incorrect, but I suspect that this is due to files being stored from a computer that is not visible.

Corey

Replies

Kudos0

Re: Missing Computers and Incorrect Storage Availability

Using Norton 360 on several computers, and having an issue with the backup function on all of them. The computers will backup their own files with no problem. If I go into the backup module to delete files from a different backup set or even just to view a different backup set, the computers do not see each other. The only files visible on a computer are the files backed up by that computer. Even opening the Norton Online Backup folder from My Computer will only show files from the current computer, not from all computers.

The available space remaining is also incorrect, but I suspect that this is due to files being stored from a computer that is not visible.

Corey
Kudos0

Re: Missing Computers and Incorrect Storage Availability

Over a week and absolutely no response from support.

I contacted their chat support on 1/21. No help at all. The agent had no idea how Norton Backup works. He recommended a data purge.

Submitted (emailed) purge requests forms on 1/21. No reply at all and no purge as of yet.

Way to go Norton support. You are working really hard to lose a long-time customer.

Corey

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