• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Missing JPEGs

Hi, recently had an attack of malware/virus - the recent one that came from Spotify. Anyhoo, since then some folders containing JPEGs appear as if they still have content, but when you click on the folder it looks empty. Also, icons/shortcuts from my desktop disappeared.

I'm running XP, and just installed Internet Secuirty 2011 - full scan done and all removed but problem still remains.

Help!

Replies

Kudos0

Re: Missing JPEGs

Hi, recently had an attack of malware/virus - the recent one that came from Spotify. Anyhoo, since then some folders containing JPEGs appear as if they still have content, but when you click on the folder it looks empty. Also, icons/shortcuts from my desktop disappeared.

I'm running XP, and just installed Internet Secuirty 2011 - full scan done and all removed but problem still remains.

Help!

Kudos0

Re: Missing JPEGs

It's likely that your machine is still infected with something.  Loading Norton into an already infected machine is not what it is designed for.  I would recommend visiting one of these free malware removal forums to determine what is going on.

www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/


Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Missing JPEGs

>>> since then some folders containing JPEGs appear as if they still have content, but when you click on the folder it looks empty. Also, icons/shortcuts from my desktop disappeared.

I recently ran into a rogue program on a client's computer that had this effect on the desktop. What the rogue program did was set the "hidden" attribute for all the shortcuts on the desktop. Since the default of Windows is to not display hidden files and folders, the desktop icons were no longer displayed. I successfully removed the rogue program from the system but had to undo the attribute change by hand.

Try the following (temporary) change to your system settings to see if a file attribute change is causing your problem. Open My Computer, click on the Tools menu choice, click on the Folder Options sub-menu choice, and then look at the Advanced Settings options. You should see a section labeled "Hidden Files and Folders" with options to show or not show hidden files and folders. The default for XP is to have the "Do not show hidden files and folders" choice selected. If that is so for your computer, then click the small circle in front of the "Show hidden files and folders" option to select that setting. Click OK to have the change implemented on your system.

If the above change brings back your missing desktop icons and possibly those in your folder containing the JPEGs, then if you do not already know how to change file attributes, I will be happy to guide you in doing so.

If the above change does not make your missing icons visible, then retrace the steps I gave above and again check "Do not show hidden files and folders" if you wish to restore Windows to its default setting.

Regards, Duane White

This thread is closed from further comment. Please visit the forum to start a new thread.