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Missing Vault issue

Our team has been researching an issue where some customers received the message "No Vault for this account" when trying to access their Identity Safe vault via the web login. We have identified the cause of the issue, and have fixed this for future vault usage. There should be no new customers receiving this message about their vault.

However, this does not automatically restore the vaults for customers who have already experienced this issue. If you currently can’t access your vault and see the "No Vault for this account" message OR if your vault contents look incomplete, you may need to restore your online vault from the local backup. If you don't feel comfortable trying this yourself, we recommend that you contact our customer support team for assistance.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation