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Kudos0

MMS and SMS conversation viewing on Android and Web are poor

My primary tools for monitoring Norton Family are the web app in my desktop browser and the Android app in parent mode.  Neither one does a good job at all of displaying monitored SMS/MMS messages.  At this time MMS messages (which constitute all iOS texts and the majority of others) are not viewable at all, and the Android app experience for viewing individual messages or full conversations is extremely poor and inconsistent.  Can you please fix this with your next release?

Replies

Kudos0

Re: MMS and SMS conversation viewing on Android and Web are poor

Hi JitterBox,

Norton Family Android currently supports SMS, for MMS, currently client tracks if MMS is sent/received only and not any message data.

Norton Family iOS currently doesn't support SMS/MMS.  I'll report your feedback to the management team.  The Norton Family iOS child monitoring app includes the following 4 features:

  1. Web supervision
    • Lets your children explore the Web freely, while keeping you in the know about which sites they visit and giving you tools to help them avoid unsuitable content.
  2. Search supervision
    • Shows you the words, terms and phrases your children search for, giving you insights into their interests and helping you keep them safe from inappropriate content.
    • Supports Google, Yahoo, Bing, Ask and YouTube
  3. Location supervision (premier feature)
    • Keeps you in the loop about where your children are by letting you map the location of their device.
  4. Video supervision (premier feature)
    • Allows you to monitor the YouTube videos your children are watching on their iOS device, even letting you view a snippet of each video, so you know when you need to talk.

Important to note:

  • The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used.
  • Only available in the US App Store

Thanks

Katie

Thanks Katie
Kudos0

Re: MMS and SMS conversation viewing on Android and Web are poor

I just purchased Norton Family a few days ago, and was told by a customer service rep before purchasing that it will monitor text messages on android and iOS 8 and newer, but have installed it and it is not showing me any texts on either and not really much of anything on any of the 3 kids devices that it is installed on. Is there a way to get it to show these things, or does it not really work, I have installed on devices, and set up family rules, and made sure all the categories were turned on but nothing.

Kudos0

Re: MMS and SMS conversation viewing on Android and Web are poor

Hi 123john123,

Norton Family Android monitors text messages, Norton Family for iOS currently doesn't support text messages, and support the following features (see my previous post for details).  I'll double check with the team on your inquiry and get back to you.

  1. Web supervision
  2. Search supervision
  3. Location supervision (premier feature)
  4. Video supervision (premier feature)

Thanks

Katie

Thanks Katie
Kudos0

Re: MMS and SMS conversation viewing on Android and Web are poor

Hi 123john123,

I checked with the team and confirmed The NF iOS client currently does not support Text monitoring.   The program supports Web, Search, Location and Video.

Thanks

Katie

Thanks Katie
Kudos0

Re: MMS and SMS conversation viewing on Android and Web are poor

That's awesome so glad the customer service rep told me that it would monitor text on iOS 8 and later, and i spent 2 hours on 3 chats and none of them told me that it would not work but kept going around a bunch of beat around the bush stupid stuff with the last one telling me to delete my daughter from the system which when I did her ipod is now not showing up on the family device list and I can not get it to connect and can not delete apps or reset the family app, so more wasted time screwing with that. Always been happy with Norton in the past but this is horrible customer service!

Kudos0

Re: MMS and SMS conversation viewing on Android and Web are poor

How can I view SMS text messages on my desktop?  I have looked at the "Text Message Activities" section of my account, but it only shows the when and who of the message.  It doesn't allow me to view the content of the messages.  However, I have been able to view the messages using my phone and accessing my account through my weekly update email.

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