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Kudos0

MMS message content

Does the update allow monitoring of MMS content in sent and received text messages?

Replies

Kudos0

Re: MMS message content

Hi brentalliott71,

From another post from you,http://community.norton.com/t5/Norton-Family/Software-update/td-p/999163 I understand you have Android 4.3.    Norton Family for Android officially supports Android 4.2.  Supporting Android 4.3 is on the produce enhancement list for future development.

 

For  system requirements, please check https://onlinefamily.norton.com/familysafety/help.fs?action=sysRequirements

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: MMS message content

I have this on my son's android which apparently is a Quattro Coopad Android™ 2.3.7, Is this compatable with the program?

Kudos0

Re: MMS message content

Hi karenwilinski73,

The program should support Android 2.3.7.  Are  you in US or another country?

Thanks,

Katie

Thanks Katie
Kudos0

Re: MMS message content

We are in the USA! :)

Kudos0

Re: MMS message content

And actually, nothing else works. I get a one sided conversation, no web content, no time spent on the device, nothing.

Kudos0

Re: MMS message content

Hi karenwilinski73,

For premier user's Android device, both sides of conversations should be recorded.  Web content should be logged.  The program currently doesn't monitor time for Android device.  It works on Windows and Mac.

Have you tried to uninstall/reinstall Norton Family on the phone to see if that helps?

Thanks,

Katie

Thanks Katie
Kudos0

Re: MMS message content

I have, a few times.

Kudos0

Re: MMS message content

Hi karenwilinski73,

Can you please send  your Norton Family account email address to me by private message in the forum, so we can check this further?

Thanks,

Katie

Thanks Katie
Kudos0

Re: MMS message content

Any luck?  I had to reinstall on my son's phone again, got 2 days worth of both sides of the conversations, but went right back to just one side.

Kudos0

Re: MMS message content

Hi karenwilinski73,

Thanks for the inquiry.  The team is currently working on the issue.   Thanks for your patience.

Thanks,

Katie

Thanks Katie
Kudos0

Re: MMS message content

still nothing works.  very discouraged.  

Kudos0

Re: MMS message content

Hi karenwilinski73,

Could you let us know what the Norton Family version you have on the Android phone?

Thanks,

Katie

Thanks Katie

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