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Kudos0

MMS Messages

Why can't we see MMS messages? I want to see what photo's are being sent/received.

Location: Can you set up Alerts to notify me when my child enters/leaves a location? I downloaded Family Locator, but it does not work properly most of the time. I am about to uninstall it.

Thanks

Replies

Kudos0

Re: MMS Messages

Hi bedrock65,

Norton Family currently monitors SMS text conversations.  For MMS, Norton Family tracks if MMS is sent/received only and not any message data.

For location, I'll pass your request of notifying parent when child enters/leaves a location to the team.

You also mentioned "Locator...does not work properly most of the time".  Can you please provide some details on how it is not working?  For example, not showing the correct location?

Thanks

Katie

Thanks Katie
Kudos1 Stats

Re: MMS Messages

The lack of MMS message logging is a considerable oversight.  How is a parent supposed to determine if inappropriate pictures are being sent/received?  Additionally, I have NEVER had location work on the phone we monitor.  It always says "not available".  Other competing products in this space (even free ones) work fine.

The development team needs to implement "messaging logging", to include ALL messages sent/received from the device - regardless of what application (Kik, Whisper, etc.).  Segmenting out just SMS from everything else is missing a whole bunch of risky behavior parents are unaware of.  It also won't take long for troublesome children to discover their parents can ONLY monitor SMS messages from the primary app - and they'll just work around it.

The ability to monitor all messaging activity - This is a critical feature needed.

Kudos0

Re: MMS Messages

Hi TheWraith,

Thanks for the valuable feedback.  Our team is working on the MMS feature and additional texting apps.

As for location, it should work correctly for premier users.  Please check out the link below to see if this helps.

https://community.norton.com/en/forums/norton-family-premier-location-not-working

Thanks

Katie

Thanks Katie
Kudos0

Re: MMS Messages

If the requirement for this feature to work correctly is for users to (specifically) have "High Accuracy" enabled, then that is going to be a problem.  I will not enable that feature and shouldn't have to in order to get GPS coordinates from the device.

Other parental control products do not require such particular settings.  That thread you referenced was of no value in resolving the issue.

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