• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Mobile app refund

How can I get a refund for an app that was downloaded in error? I have uninstalled the app.

Replies

Kudos0

Re: Mobile app refund

How can I get a refund for an app that was downloaded in error? I have uninstalled the app.
Kudos2 Stats

Re: Mobile app refund

Hi Dkcooper31,

With the Android Market you are given a grace period of 15 minutes.  If you realise that you do not want the app (or installed the wrong one or whatever) and uninstall it within 15 minutes you get an automatic refund.  If you do not do that within 15 minutes then you are deemed to have chosen to keep the app and there is no refund.

If you are referring to Norton Mobile Security you initially download the Lite version to try, and ensure that you know what you are getting.  Then if you choose to upgrade and pay for the extra features I seem to remember that there were several reminders that there are no refunds.

Mike
Kudos0

Re: Mobile app refund

If Lite was downloaded then Mike is right that there would be nothing to be refunded.  If you did the puchase and would like a refund then you can contact support:

http://us.norton.com/support/contact/contact.jsp?s​elected_nav=5&pvid=nmsa-2