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Kudos0

mobile app supervision

mobile app supervision does not show all installed apps. Tested installing some games and apps, but they do not appear in list

Phone Honor 7 Lite

OS Android 6.0 Marshmallow

Client version 4.3.1.19

Replies

Kudos0

Re: mobile app supervision

Hi Sergei,

Please check if the following settings are enabled in Child device

  1. Open Device Settings->Security-> App Usage Access ->Enable for Norton Family
  2. Open Device Settings->Accessibility->Norton Family Accessibility Service->Turn ON

Thanks

Katie

Thanks Katie
Kudos0

Re: mobile app supervision

Hello, Katie,

 App Usage Access ->Enable for Norton Family is ON

Accessibility->Norton Family Accessibility Service goes OFF after some minutes automatically.

Games still not on apps list in Norton Family

Kudos0

Re: mobile app supervision

Can you please send me the following information by private message via the forum by clicking Inbox at upper right hand corner?

1. Your Norton Family account email address

2. A sample app that you installed and it didn't show up on the App list.

Thanks

Katie

Thanks Katie