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Kudos0

Mobile Password Manager app clears deafult browser settings in Android

I'm using OnePlus5 with up to date Android 10/OxygenOS 10.0.1 system and I have the Norton password manager app installed.

I want to use Chrome as my default browser for opening links and I've set it as default browser app in device settings > Apps & Notifications > Default apps > Browser.

However, when I click to open a link, my device still gives me the prompt to choose between Chrome and Norton Password Manager's built-in secure browser.

If I click on the "set to always open" button, I get a menu where all the options are greyed out, I can't do anything (see below). Clearing the defaults doesn't make any difference. The menu looks exactly the same if you try to set Norton PM as default: you're unable to do so.

I read a reddit thread from many years back where someone advised that an external application might mess with the default browser settings. Similar to that thread, when I uninstall the PM app and open a link, it doesn't make the prompt pop up anymore. However, when I go see the settings in Chrome > App info > Defaults, the menu is still greyed out and non-clickable. I had a chat with a customer service agent and they suggested to uninstall the app and I did, but the aforementioned menu being greyed out confused me and I said "ok well I don't know if this is a Norton issue, I'll see elsewhere", and ended the chat.

Now though, my research and many attempts at workarounds suggests that the problem lies with the Password Manager Application. When I do not have Norton Password Manager installed, there is no problem. Links open automatically. When I install it, the problems reappear and I'm asked which browser to use every time.

Does anyone else have similar experiences? I'd like to keep using the password manager features of the app but the fact that the protected browsing service is being forced upon me makes having it a pain.

(Also bonus feedback/suggestion for the forum devs, could the labels-section have an addition of mobile device related labels like Android, iOS, etc. Not having these tags made searching for prior community conversations very difficult.)

Accepted Solution
Kudos0

Re: Mobile Password Manager app clears deafult browser settings in Android

Is the work phone also on Android 10? It is possible that it is a device specific issue. Manufacturers often make proprietary changes to the Android OS that can cause issues with other apps.

You might try contacting Norton Support to see if they have any other ideas.   www.norton.com/contactcs

Replies

Kudos0

Re: Mobile Password Manager app clears deafult browser settings in Android

(Also bonus feedback/suggestion for the forum devs, could the labels-section have an addition of mobile device related labels like Android, iOS, etc. Not having these tags made searching for prior community conversations very difficult.)

If you had posted in the Other Mobile Products board, you would have had extra label options for Mobile OS's and products.  https://community.norton.com/en/forums/other-mobile-products

If I go to Android Settings > Apps > Chrome then go to the App Settings section, there is a setting for Browser App. Tapping on that allows me to choose the default browser for the device. See if that helps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Mobile Password Manager app clears deafult browser settings in Android

Oh okay thank you! New here, as you can propably tell. I've already done that (what I explained at the top of my post) and it doesn't seem to fix the problem. Despite setting Chrome as default that way, I still get the pop up question when opening links.
Kudos0

Re: Mobile Password Manager app clears deafult browser settings in Android

My device has two App settings that deal with defaults. Set as Default, and the above mentioned Browser App.

In the Set as Default section, have a look at the App Links section. I have nothing showing in either the supported URL, or web addresses section. See if you can see anything there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Mobile Password Manager app clears deafult browser settings in Android

When I go to my device's "Opening links" settings there's first the settings for Instant Apps and then the app-specific settings for opening links with a list of installed applications. Chrome is completely missing from that list. I tried this on a work phone (Samsung A40) and Chrome is in the equivalent list. The problem does not exist on the other phone. By clicking on another app you end up in the "open by default" settings – the same as the view in the second picture in my original post. Norton PM is in the list but it also gives me the same greyed out menu where I can't do anything. I also figured out that this seems to be a YouTube-specific problem for me. Links in WhatsApp and Twitter open automatically in Chrome.
Accepted Solution
Kudos0

Re: Mobile Password Manager app clears deafult browser settings in Android

Is the work phone also on Android 10? It is possible that it is a device specific issue. Manufacturers often make proprietary changes to the Android OS that can cause issues with other apps.

You might try contacting Norton Support to see if they have any other ideas.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.