• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Mobile Unlock Request

Anyone having issues with browser (Chrome & IE) mobile unlock requests working?  I open the browser and request to unlock Norton Password Manager, but the notification never comes.  I can type the password for NPM and that unlocks the service, so I do have access to my passwords.  I checked the Norton Service Status page and all is green.

JudoChoke

Replies

Kudos0

Re: Mobile Unlock Request

I am having the same problem. Got help from Norton and this was allegedly fixed but it's happening again.

Kudos0

Re: Mobile Unlock Request

I'm starting to see approval requests from 3 hours ago coming in.

Kudos0

Re: Mobile Unlock Request

What phone are you using for the Mobile Unlock? Android or iOS?

Check in the Norton Password Manager extension settings to ensure your phone is still listed as registered for the Mobile Unlock feature.

Also check that you have an active internet connection on the phone.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Mobile Unlock Request

I appreciate the help...I'm using an Android, running Android 10.

The unlock requests slowly came in over the last 3 hours and are now coming in real-time again.  e.g. the request at 7:00am came to my phone at 10:00am,

Seems like an issue on the Symantec side, where the requests were 'stuck' in queue.

Kudos0

Re: Mobile Unlock Request

JudoChoke

So things seem to be working again for you.

Michael1.

Can you check to see if your's is working now?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Mobile Unlock Request

Hi, I am having the same problem for few weeks and using Android 9.1 on Huawei Mate 10 Pro and Firefox (and Chrome too). Sometimes mobile request comes immediately, sometimes comes few hours later.

This thread is closed from further comment. Please visit the forum to start a new thread.