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Kudos0

Monitoring messaging - Norton reminders

I want to monitor my child's messaging, but I don't want Norton to send reminders to my child's friends.  Is this possible?

If I determine there is an issue I'll address it with my child.  I don't want Norton sending my child and his friends messages.

Replies

Accepted Solution
Kudos0

Re: Monitoring messaging - Norton reminders

Hi The Michael Taylor,

Norton Family sends a warning text to the mobile friend that the message is being monitored.  This is by design.

Besides to keep children safe online, the program encourages parents and their children to talk about their internet experiences and not to monitor children and their friends in a stealth mode.

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie
Kudos0

Re: Monitoring messaging - Norton reminders

Sorry, but this is an idiotic design choice. The nature of texting means that the content of any message is stored on the recipient's device, which could be seen by a parent already. The sender has no expectation of privacy as it is. And if I'm not mistaken, Norton does not monitor the actual message contents (though that would also be OK). In any case I am not having my son's friends mock him because they all get sent texts from Norton. If this feature cannot be stopped, I will not sign up after the free trial and will have to look for another product. That's a shame, since it seemed good otherwise.

Kudos0

Re: Monitoring messaging - Norton reminders

Hi Pete R,

For legal reason, Norton Family Norton Family sends the notification to the contacts whose supervision level is kept as Monitoring in Message Supervision settings.  I think it's very understandable and reasonable that the buddies of the child get notifications about their messaging is being monitored. Do you think so?  We shouldn't record their conversations without their knowledge.

When the child texts a monitoring contact or the monitoring contact is not notified about message supervision in last 30 days Norton Family will send a legal notice.

Can you please confirm if the messages are sent only to the monitoring contacts and sent only once in 30 days?

Thanks

Katie

Thanks Katie
Kudos0

Re: Monitoring messaging - Norton reminders

Hi Katie,

There is no valid legal reason. As the parent of a minor child and owner of the actual phone being texted, I have the legal right to monitor without consent. Whichever Pointy-Haired Boss decided this feature was a good idea should be fired or at least banned from talking to the development team. I have not activated the feature, nor will I, because I don't want my son's friends making fun of him. It's even more ridiculous that it happens every 30 days! I don't believe your competitors do this. And why should they? It's silly, and the law does not require it.

I take it from your response that this "feature" is not optional, so I will be uninstalling the trial and going with a different product.

Kudos0

Re: Monitoring messaging - Norton reminders

Hi Pete,

Thanks for taking the time to write the feedback.  Your child knows he or she is being monitored as the Norton Family notifies the child so.  However, the child's friends have no idea their text is being monitored, so it's our responsibility and also legal reason to let them know.  Norton Family was not designed in stealth mode.

Thanks

Katie 

Thanks Katie
Kudos0

Re: Monitoring messaging - Norton reminders

Hi Katie,

It's your software, but please stop using the word "legal." There is *no* legal requirement to notify the contacts of a minor child that parents are monitoring the phone, and I defy you to cite a law to the contrary. It doesn't exist. Parents absolutely have the legal authority to monitor without notifying anyone.

This notification should be the choice of the parents, but your software does not make this feature optional.

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