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Kudos0

The Mouse pointer the Roams

I was not touching my keyboard at all when my pointer moved to a few areas on my screen all by itself and stopped. Sometimes when I feel my pointer taking on a life of its own as I work, I restart my computer. The problem goes away if I restart. I have Windows 10 and Xfinity WiFi so I think maybe sometimes people are trying to hack in.  I don't know.  Norton Security was working properly at the time. Would'nt Norton pick up anyone hacking into my computer? 

Replies

Kudos0

Re: The Mouse pointer the Roams

Are you using a mouse or a touchpad?

My touchpad on my laptop occasionally misbehaves and a reboot fixes it. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The Mouse pointer the Roams

Hello

Perhaps the mouse needs a new, updated driver since you have Win 10 or a refresh of the current driver for the mouse. Is it a cordless mouse?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: The Mouse pointer the Roams

I have been having a similar problem for the last few weeks. I'm on the latest vecrsion of Windows 10. The mouse jumps to random places on the screen even when I'm typing, sometimes even switches applications and clicks on places that I don't want to click on. I have tried different mouses (wireless, USB and bluetooth) and they all do the same thing. I am using a desktop, so touching a touchpad is not the issue. I've tried deleting and reinstalling the mouse drivers, and nothing helps. A deep scan by Norton reveals nothing. Rebooting the computer doesn't help. The jumping starts shortly after the restart. Further, every Tuesday for the last 3 weeks at 2:30AM, my browser opens and goes to the login page for my WiFi extender. My Firefox browser shortcut that was pinned to my taskbar got redirected to a foreign website that tried to infect my computer, and at least Norton blocked that attack, but didn't catch the infection/redirection. I've found several other blogs where people have had the same problem and can't fix it.

I'm guessing that I have some kind of infection, but if Norton can't find it I need some other suggestions about what to do.

Kudos0

Re: The Mouse pointer the Roams

jradams0410

When you say "A deep scan by Norton reveals nothing", are you referring to running Norton Power Eraser? If not, try running that, but post back with the results before you allow any changes or fixes. NPE is a very powerful tool that can leave your system unbootable if you allow the wrong file to be removed.

If you already have run a scan with NPE, you should contact Norton Support and ask for the Virus Protection Promise. Support will remotely connect to your computer and try to remove any infection that your Norton product was not able to protect.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The Mouse pointer the Roams

I ran NPE. It showed nothing. I contacted Norton support. All they did was re-run NPE. Where do I go next?

Kudos0

Re: The Mouse pointer the Roams

From my post above, ask for the Virus Protection Promise. That should escalate your case to a higher level tech with better tools and understanding of virus removal.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The Mouse pointer the Roams

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: The Mouse pointer the Roams

I have experienced the same problem as the original poster, but on my laptop - I use a usb mouse. I have been wondering if it is the computer, running Windows 7, (8 years old) or my WiFi. Sometimes I have several windows open at the same time via Google, as I find switching between them useful, but I have found things improve by just having one or maybe just two windows open, improves things, as does rebooting. But still not sure if it is the reduced capabilities of my aging laptop, or the poor download speed of my WiFi. Never considered a virus attack. :-o

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