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Kudos0

Moved from Internet De to Internet Prem - incredibly slow now

my annual license was running out so we purchased internet premium this time. Since i loaded (it removed the old system first), it is running very slowly, and will "hang" when loading a new window, sometimes only loading the text without any graphics. often i have to reload a window three times to get it to load fully. it is incredibly slow now. also i no longer have the icon showing norton loaded on my toolbar on the bottom of my screen, which i prefer as i know my virus is active and working while on the internet. i run windows 8. also did a malware scan - no inprovement. suggestions? 

Replies

Kudos0

Re: Moved from Internet De to Internet Prem - incredibly slow now

Hello Will CarmichaelESQ

I would try the Norton Remove and Reinstall Tool and get a fresh copy of the program. Please remember to run Live Update and restart when requested. Please continue doing these rounds until you have no more updates and you are up to version 22.9.4.8.

www.norton.com/nrnr     Please read the beginning paragraph.

Also, with a new security program, there is a lot of background work which has to be done. Among other things is a full system scan. Your computer needs time to complete all this work. The computer needs to be idle to do this work. Once the preliminary work is done, then the program will be much lighter. Also, please go over the settings and set it up the way you want it.

If you do not want to use the backup program, you can disable it.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Moved from Internet De to Internet Prem - incredibly slow now

Did you run LiveUpdate manually a few times, restarting as necessary, until no updates are available?

Have you restarted your computer a few times after installing Norton? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.

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