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Kudos0

mp3 players will not "connect" for charging

After updating to NIS2009, neither one of two players will "connect" when plugged in.  They have to be plugged in to usb port in order to charge.  The only thing that has changed has been the update to 2009.  Is there a setting in the firewall that has to be changed to allow this to happen?  If so, I've missed it.

XP Home, SP3

Dell Dimension 8400

Replies

Kudos0

Re: mp3 players will not "connect" for charging

When you plug the players into the port, does the computer recognize that hardware has been added?
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: mp3 players will not "connect" for charging

No, it doesn't.  On the other hand, my external card reader just works.  No questions or boxes.  I would call the reader and the players "devices".  The firewall has a couple of "devices" rules, but these are the kind that can't be changed.  One of them has to do with web services for devices.  Unchecking the block box makes no difference, player still can't connect. 

The MCE upstairs with the same NIS2009 will charge both players, I don't know why.  Sometimes, "upstairs" is not an option.

Kudos0

Re: mp3 players will not "connect" for charging

I think it more to do with your system settings than Norton.  If you plug in one of the players, go to "My Computer" see if it is listed as a device.  If so right click on it and go to properties. Click on the auto play tab.  It may have been set to take no action.  If so, change it to prompt you each time.  See if that works.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: mp3 players will not "connect" for charging

Tried that before posting question.  Didn't show up under My Computer at all, and still doesn't after recheck to make sure a miracle hadn't happened!  The Norton was my first thought since that was all that had changed since the last recharge attempt.  It worked then.  I will try to find out if it shows up in the Rhapsody account.  These are Sony players and tied to Rhapsody.  Thanks for trying to help.
Kudos0

Re: mp3 players will not "connect" for charging

Hi Judy46 -

Curiously, are these two MP3 players manufactured by Samsung?

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: mp3 players will not "connect" for charging

You can also right click on My Computer>properties>device manager to look for any warnings for any of the USB ports.  If you go to actions in the menu bar, you will see the option to scan for hardware changes.  That may allow it to be recognized.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: mp3 players will not "connect" for charging

The players are Sony, same model.  Thanks!
Kudos0

Re: mp3 players will not "connect" for charging

Did what you suggested and no yellows showing.  I took his player upstairs before dinner and it now has a full charge.  I did mine late last night--full charge.  Hardware scan sure didn't take long!  No problems.  I'm still drawing a complete blank. 

Beginning to look like "upstairs" will be an option after all.  Time management is a wonderful thing when done right!

Thanks for all your help!

Kudos0

Re: mp3 players will not "connect" for charging

You can try to remove the drivers for the MP3 players and then have the units "reinstall" themselves (usually done when attached and discovered by the OS) .  Is there anything else that you can plug into the USB port to verify the USB port itself is working?
Win10 x64; Proud graduate of GeeksToGo
Kudos1 Stats

Re: mp3 players will not "connect" for charging

Try the suggestions/workarounds from the following thread, especially the Step: Check in the Device manager the drivers when they are plugged in, when you found them delete the driver. Disconnect the device, then connect again, and windows should install the drivers again. Check how it works.

http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=11838

Message Edited by yogesh_mohan on 06-01-2009 10:51 AM
Kudos0

Re: mp3 players will not "connect" for charging

This one worked!  My player is happily charging again!  I will try his later but it should be okay. 

They should pay you for what you do here!  

Thanks to everyone who helped.

Kudos0

Re: mp3 players will not "connect" for charging

Hi Judy46 -

Just noticed your post.

Thought that the Drivers would be it. Samsung is notorious for theirs!

Glad that Yogesh was able to help.

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8

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