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Kudos0

MS Edge will not log into ID Safe

For some reason MS Edge will not log into ID Safe. When I enter my email & password I get an error saying either my password id ID is incorrect. I have no problems logging in when I use FireFox or IE11. I'm using Windows 10-64 bit. All update allied to windows and Norton.

Replies

Kudos0

Re: MS Edge will not log into ID Safe

Hi ww_big_al,

It appears to me that Edge is requesting that you sign into your Norton Account - which must be accomplished prior to signing into your Vault.

Are you using you email address and password associated with signing int9o your Norton Account?

Kudos0

Re: MS Edge will not log into ID Safe

Yes I am. I use the same email & password with the other browsers. Edge will not log in. After 3? attempts Norton asks me if I forgot my password. Edge must be scrambling the message but I don't know how/why

Kudos0

Re: MS Edge will not log into ID Safe

Sounds crazy, but have you clicked the eye icon to see your password?    It might be Edge saving an incorrect password and inserting it instead of the correct one from ID Safe.  Heck maybe even untick the "remember me on this device".

Kudos0

Re: MS Edge will not log into ID Safe

The Eye-Ball shows the correct password before I click the submit button. Also I tried repairing Edge and resetting it through Settings menu. This has me baffled.

Kudos0

Re: MS Edge will not log into ID Safe

I also Cleared the cache, history, password data along with everything else. Still no success. This is a new install of Windows 10 on a SSD drive. Old HDD crashed.

Kudos0

Re: MS Edge will not log into ID Safe

Hello ww_big_al

Have you tried to do this using an Administrator Account from Windows to sign in?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: MS Edge will not log into ID Safe

I found the problem. I did not realize the my old email address was being filled in that I use to use for Norton. What I don't understand is why it was autofilling. I cleared passwords, reset MS edge, cleared history. and removed remember me. Oh well, I'm going to chuck this up to operator error. Thanks for your help.

Kudos0

Re: MS Edge will not log into ID Safe

Thanks for coming back and letting us know what the fix was, now if you could mark your last post as the solution, we'd appreciate it.

Kudos0

Re: MS Edge will not log into ID Safe

Thanks for the help.

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