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Kudos0

Multiple logins STILL not working on some sites

This issue has been floating around for at least TWO years to my knowledge.   Multiple logins doesn't now work on Yahoo as well as eBay.   When I go to my yahoo home page, I do not see the message that there are multiple logins for this site (have checked my NIS config and it's as clear as day in there) so I'm having to manually enter the details every time.   It has never worked with eBay.  Using Chrome and Windows 10.

Isn't it about time someone posted a fix for this?

Replies

Kudos0

Re: Multiple logins STILL not working on some sites

Thank you for reporting the issue - we want multiple logins to be supported on top sites such as these.

Can you please share the URLs from the saved logins that are not working?

Also, can you please share which Chrome extension version you are using?  We are working to get our customers using the latest Identity Safe on Chrome described here: https://community.norton.com/en/blogs/product-update-announcements/norto... since this extension will be the basis for future Identity Safe developments and updates.

Thanks,

Matt

Kudos0

Re: Multiple logins STILL not working on some sites

The extensions I have as 1.0.5 for Identity safe and 2018.13.2.21 for the toolbar.

I should add that multiple logins DOES work for PayPal and other sites.

The urls are:

https://login.yahoo.com/manage_account?.src=fpctx&.intl=uk&.lang=en-GB&a... (NIS toolbar doesn't even show me that I have more than one login)

https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&ru=https%3A%2F%2Fwww.e...   (shows that there are 2 logins but even when I select the one I want to use, nothing happens so I have to fill in data manually)

Kudos0

Re: Multiple logins STILL not working on some sites

Hi @hrinspain - are you using an online vault?  If so, we recommend moving to the new Identity Safe Chrome extension.  You should see a prompt to migrate to this by having Norton Security 22.12.1 version update.

The new Identity Safe extension in my simple testing supports multiple logins for both Yahoo and Ebay:

Regards,

Matt

Kudos1 Stats

Re: Multiple logins STILL not working on some sites

I updated to the new Chrome extension a couple of days ago and then spent hours with your support guys trying to solve all the problems that created for me.  I have another thread on these pages explaining how appalling this new "feature" is.   So, in short, NO, it's not better in fact it's a lot worse.

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