• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

My (4) computers still on 22.5.4.24

Hello Everyone...new to the forums here!

I have two laptops and 2 desktops all of which are still on 22.5.4.24. The laptops have Windows 7 on one and Windows 8.1 on the other. The desktops have Windows 7 one one and Windows XP on the other. Have 216 days of subscription left for a 5 device copy of Norton purchased from a local Staples here in Canada. Before you ask I have fun liveupdate until there are no updates rebooted etc. I have also tried the Remove and reinstall tool rebooting in between etc. That also did not update to the latest version. Then I tired the Norton removal tool again rebooting when appropriate no luck still stuck on 22.5.4.24. What is interesting though the Remove and reinstall tool did say it was going to install 22.5.2.15 which is weird as the latest is 22.5.5.15, however, it didn't matter as neith one of them got installed because it installed 22.5.4.24.

Any ideas on when I am going to get updated to the latest version?

Regards,

Monami

Replies

Kudos0

Re: My (4) computers still on 22.5.4.24

I have exactly the same problem. Three Win10/64 computers stuck at 22.5.4.24

I have posted several times about this and no comment so far from anyone at Norton!

(and now with Firefox 43 the Norton toolbar does not work anymore).

Kudos0

Re: My (4) computers still on 22.5.4.24

 Have 216 days of subscription left for a 5 device copy of Norton purchased from a local Staples here in Canada 

That will be what is now called Norton Security Deluxe? Does it carry that full name or the older without the Deluxe?  The 10 device version is now called Norton Security Premium and the 1 device is Standard ....

Did you get a CD or did you download the installer direct from Norton using the activation key that should have come with what you purchased? In some locations and especially buying mail order you only get Download, which has advantages since the CDs are out of date from the moment they are manufactured!

Nevertheless the LiveUpdate should have updated fully, I believe. But I'm not sure if the 22.5.5.15 is needed for all PC configurations; some recent updates have to do with Firefox new versions and/or whether you use the Norton Toolbar / Identity Safe.

Can you fill in details on this since it may help others to help you .... 

until there are no updates rebooted etc.

Try RESTART instead of Reboot 

Unless you have disabled the related Windows setting, when you Reboot -- shut down and then turn on power again to start -- Windows, especially in 8 and 10, saves some of your settings etc to the drive and when you power up it calls back those settings so you don't get a clean fresh startup -- if you RESTART then it does start up from a blank sheet ..... Logical isn't it?

Worth trying anyway.

Hang on for any further suggestions; I'm sure you will get them.

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

DaveC

(and now with Firefox 43 the Norton toolbar does not work anymore).

Norton Toolbar Limited Compatibility patch for Firefox 43 is available

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hugh - the Compatibility patch states "We have released a Limited Compatibility patch for the Norton Toolbar which contains Firefox 43 compatible signed extension for Norton Security 22.5.5.15"

No good for those of us stuck on 22.5.4.24

Kudos0

Re: My (4) computers still on 22.5.4.24

Sorry about that.

Have you tried my suggestions above?

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

First Hugh thanks for trying to help...and no disrespect but I am an older gentlemen and am having a tough time trying to figure out exactly what your questions for me are. I have been dealing with Norton products for a lot longer then you have been a member of this forum and have worked through most problems by reading the forums including your posts and am most appreciative. With that said could you please post your questions in point form...least for me!

Based on my interpretation of what you asked me the following is my response...

As I said I purchased Norton from a local Staples it was a retail boxed version that had Deluxe 5 device printed on a blue label...no CD included I just installed from a download file as is normal for me, as you said the CD is usually so outdated, and then activated with the included product key. Not sure why this matters but that is my answer.

I do run Firefox (latest version 43) sometimes as my browser but mostly use Chromium do not use Norton Tool Bar or Identity Safe (do not like using online storage for critical information too many companies getting hacked...and all you get from them is an email saying they are sorry and leaving everything up to you to change credentials, deal with the fallout, etc. anyway I digress.)

Finally Reboot versus Restart...to me a reboot is a soft boot as the computer is not shut off/down first. A restart is a cold boot where the computer is shut off/down completely and then started by pressing the power button. By the way I have done both with neither solving the problem. I am not sure of the Windows setting you referred to other then to assume you mean Hibernate and no I have switched Hibernate and other goofy hybrid settings off on all my computers.

I think that answers your questions but may I add that I think you are looking in the wrong place I do not think the problem is at the local computer level it is a server issue. I say that because of two things everything is working normally even Norton other then it will not update to the latest version and two because of my statement in my original post..."What is interesting though the Remove and reinstall tool did say it was going to install 22.5.2.15 which is weird as the latest is 22.5.5.15, however, it didn't matter as neither one of them got installed because it installed 22.5.4.24." I think someone from Norton needs to do some investigation into what is going on with there servers! Just my opinion!

Accepted Solution
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi @monami123,

Sorry for the inconvenience. I have sent you a private message requesting for more information. Please check it when you get a chance.  

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: My (4) computers still on 22.5.4.24

Eh bien mon vieux ....

Never jump to conclusions even if flattering. I'm into my 9th Decade and been using small computers since about 1980 (HP9845) and Norton products since before Norton Desktop for Windows  which came out in 1991.

I've been doing online support since the mid-1980's, on CompuServe then and still today.

The date you quote is a few months after the Norton Forums started and some of us were invited to help out with support.

And I do understand the difficulties of understanding technicalities since my entire business life involved the transfer of high technology from research into practical use in industry ... which involved communication to non-scientists ....

Anyway back to the situation you raised. I may well be looking in the wrong area but in troubleshooting elimination is a valid and important step -- a negative answer stops one from chasing down the wrong avenue.

 it was a retail boxed version that had Deluxe 5 device printed on a blue label...no CD included I just installed from a download file

Thank you 

do not use Norton Tool Bar or Identity Safe

Nor do I but I do get the 22.5.5.15 update .... on 7 NIS and on 8.1 (NSwBU=NS Premium)

Finally Reboot versus Restart...to me a reboot is a soft boot as the computer is not shut off/down first. A restart is a cold boot where the computer is shut off/down completely and then started by pressing the power button.

Unfortunately Microsoft uses the terms the other way round .... which I referred to their logic or lack of it. Restart  is what you get when you click on the Desktop Start button / and then not on Shut Down but click on the arrow head and select Restart ...... That does not reference the hybrid information.

I am not sure of the Windows setting you referred to other then to assume you mean Hibernate and no I have switched Hibernate and other goofy hybrid settings off on all my computers.

Including the Fast Start in 9 & 10? Although disabling Hibernate is supposed to do that.

Anyway enough -- I hope you find your answer.

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi,

I have not been here for a while - but, I too am still on 22.5.4.24

It has not updated the Version - since it was pulled because of the problems a few weeks ago.

In my Directory - I have 3 folders (MUI and Engine) - one for 22.5.4.24 (Nov 9) - then one for 22.5.5.14 (Nov 18)  and a third

22.5.5.15 (Nov 24).

As the updates come in 2 stages - I had received the first - then waited for the actual update to the program...   never came.

The last 2 also have files - but as others have stated - still stuck on 22.5.4.24 - even with multiple re-boots, etc.

Win Vista - Ser Pac 2 - all other good.   

Maybe that middle directory (22.5.5.14) is stopping the update ???

Thanks,

Fred

Kudos0

Re: My (4) computers still on 22.5.4.24

FWIW ~ In computing, rebooting is the process by which a running computer system is restarted, either intentionally or unintentionally. Reboots can be either cold (alternatively known as hard) where the power to the system is physically turned off and back on again, causing an initial boot of the machine, or warm (alternatively known as soft) where the system restarts without the need to interrupt the power. The term restart is used to refer to a reboot when the operating system closes all programs and finalizes all pending input and output operations before initiating a soft reboot. 
https://en.wikipedia.org/wiki/Reboot_%28computing%29

Kudos0

Re: My (4) computers still on 22.5.4.24

"Reboot" is a restart as opposed to a shutdown-startup.

Reboot is an abbreviation of the term to "RE-initialize the BOOTstrap sequence"

The "Bootstrap" is more commonly known as the boot sector of the active partition, it's the first software code in the systems boot and depending on the operating system in use it will run IO.sys. ntldr, or bootmgr.

The last "hardware" interrupt a BIOS makes is "INt19H" and that starts the bootstrap sequence by handing off the hardware (BIOS) to software (bootsector to load windows).

So the term "reboot" has always been a system (software) initiated restart.

Dave

Kudos0

Re: My (4) computers still on 22.5.4.24

FWIW ~ Boot: Start (a computer) and put it into a state of readiness for operation
or more formally loading of an operating system in terms of computing.
Reboot: Restart computer and loads Operating system.
Restart: To bring anything into readiness operation whether it is your computer system, air conditioner,  electronic fan or motorbike.
https://www.quora.com/What-is-the-difference-between-Reboot-and-Restart

Kudos0

Re: My (4) computers still on 22.5.4.24

Windows calls it a Restart anyway.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: My (4) computers still on 22.5.4.24

Thanks, K

[Start]

Shut Down or > Switch User / Log off / Lock // Restart 

on Windows 7 with Fast User Switching anyway.

Which is the terminology I use since it's what users see.

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hello.

Just checked my NS after a week and it is still stuck at 22.5.4.24.

This doesn't seem to be an uncommon problem.

Kudos0

Re: My (4) computers still on 22.5.4.24

For those stuck on 22.5.4.24 I can confirm that Norton is now investigating the problem.

They uploaded logs from my computer yesterday.

Hopefully it won't take too long for a fix.

Kudos0

Re: My (4) computers still on 22.5.4.24

Thanks, Davec33.

Looking forward to moving forward on NS versions.

Kudos0

Re: My (4) computers still on 22.5.4.24

Ok I made some progress I am now half way there all (4) of my computers are now on 22.5.2.15 vs 22.5.4.24 yesterday. This is what I found and did maybe it might help someone else or twig some further investigation...

In the folder that is located in the C:\Users\Public\Downloads\Norton\{NS225215-SHPD-FSD51083} directory I discovered it had both the NS_22.5.4.24 executable in it and the NS_22.5.2.15 executable in that folder. So what I did was delete the old NS_22.5.4.24 executable and then double clicked on the NS_22.5.2.15. I let it save my settings and uninstall NS then rebooted/restarted as per it's request. After getting back to the desktop I went back to the same directory and double clicked the NS_22.5.2.15 executable and let it install NS. When in was done installing I check the version number and it was indeed 22.5.2.15. Next I did the liveupdate a number of times with reboots in between as required until there were no more updates. I then checked the version number again and it was still on 22.5.2.15 but at least it some progress.

Can anyone tell me what the difference is between 22.5.2.15 and 22.5.5.15?

PS: I also can confirm that the Norton team is looking into the problem as they sent me a private message yesterday and told me they were looking into it.

Kudos0

Re: My (4) computers still on 22.5.4.24

monami123,
Well, if you had 22.5.4.24 and now find 22.5.2.15.  You're moving in the wrong direction.
And if 22.5.2.15 will not update to 22.5.5.15.  You're not current.  
Have you run NRnR Tool...?
What have you tried...? 
Perhaps, it's time to Chat with Official Norton Support  

Kudos0

Re: My (4) computers still on 22.5.4.24

LOL talk about a brain freeze...not sure what I was thinking...sorry guys! Please read my other posts in this thread to see what I have done...actually I am kind of tired of it all...I am not experiencing any issues with Norton other then it won't update so I will just wait and see if Norton can find a solution! Are there any security issues with 22.5.2.15 that 22.5.5.15 addresses?

Kudos0

Re: My (4) computers still on 22.5.4.24

monami123: Are there any security issues with 22.5.2.15 that 22.5.5.15 addresses?

Well, as Norton recommends running current latest version. 
If you run FF43 you'll need 22.5.5.15 for compatibility patch.
We have released a Limited Compatibility patch for the Norton Toolbar which contains Firefox 43 compatible signed extension for Norton Security 22.5.5.15, Norton Security with Backup 22.5.5.15, Norton Internet Security, Norton 360, Norton Antivirus 22.5.5.15, Norton Security Suite 22.5.5.15.
and > https://community.norton.com/en/blogs/product-update-announcements/norton-2255-product-update-available-now

Kudos0

Re: My (4) computers still on 22.5.4.24

I came to the forum this evening to see if anyone else is stuck on version 22.5.4.24. I have two desktops and a laptop that are still on that version despite manually running Liveupdate numerous times over the last few weeks. All three computers are running Windows 7 and Firefox 43.0.1. But it looks like I'm not the only one that can't get the new version.
Kudos0

Re: My (4) computers still on 22.5.4.24

Any updates or news on a fix for those of us stuck at 22.5.4.24?
Kudos0

Re: My (4) computers still on 22.5.4.24

I also have had this problem.  My laptop with windows 7upgraded to Norton Security with Backup version 22.5.5.15 while my desktop with windows 10 stays at version 22.5.4.24.  Thus the norton toolbar works on my laptop as it is at version 2015.5.6.86 and does not work on my desktop as it is stuck at version 2015.5.6.76.  I have used the norton removal tool on my desktop three times and then reinstalled norton but it has never upgraded to version 22.5.5.15 and it remains stuck at version 22.5.4.24.  I have waited two or three days after reinstalling norton to see if live update would upgrade to the latest version but it never has done so. 

Today I chatted with three norton support specialists and none helped at all.  The first support specialist just stated that firefox 43 and the norton toolbar were incompatible and I would have to wait for a fix.  The second uninstalled with the norton removal tool and used the NSBUDownloader.exe (the norton downloader which is available to me from my Norton account) to download norton but it would not upgrade beyond version 22.5.4.24;  the third uninstalled with the norton removal tool and downloaded NSBU-ESD-Def-22.5.4.24-EN.exe (a full-file download of Norton version 22.5.4.24) which would not upgrade beyond version 22.5.4.24 either.  

It would seem like a simple matter to create a full-file version of 22.5.5.15 and allow users to use that to install the newest version of norton with the compatible norton toolbar. 

Kudos0

Re: My (4) computers still on 22.5.4.24

One thing those affected by this might try.

Try clearing all Windows temp files. Then find the Windows/Prefetch folder and delete all the files in that folder. These files help Windows load programs quickly. They will be recreated when Windows is restarted.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Restart the computer once more. The first restarts may take a little longer as the Prefetch files are recreated.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: My (4) computers still on 22.5.4.24

There are so many complaints out there about Windows 10 and the latest public version update creating havoc for some users but not others that I have serious doubts whether it's anything to do with Norton or whether the users can fix it by anything they can do at home.

There are a number of Windows 10 version updates out there for preview and Microsoft seems almost to be boasting in its blogs about how many things they are fixing, changing, adding.

We know from our experience with Norton fixes for individual problems how easy it is for one set of the user environments to be missed in testing and having the fix create more problems. Microsoft is just as prone to this as any software developer .....

Is the difference between 22.5.4.24 and 22.5.5.15 so important that users should be worried rather than frustrated? That's something I really do not know the answer to.

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hello,

Just checked my Norton Security and noticed it is also stalled at 22.5.4.24.

Anyone whose stuck at this update been able to move to 22.5.5.15?

Is Norton still looking into this?

My concern is compatibility issues if we are stuck at 22.5.4.24.

Thanks.

Kudos0

Re: My (4) computers still on 22.5.4.24

I checked my wife's two computers and the kid's laptop. My wife's desktop runs windows 7 and has norton 22.5.5.15 with toolbar 2015.5.6.86, while her laptop run windows 8.1 and is stuck at norton version 22.5.4.24 with toolbar 2015.5.6.76.  The kid's laptop runs windows 7 and has norton 22.5.5.15 with toolbar 2015.5.6.86.  Thus three windows 7 machines (two laptops and one desktop) upgraded to the latest norton version 22.5.5.15 while the windows 10 desktop and the windows 8.1 laptop are stuck at version 22.5.4.24. 

I also tried the suggestion by peterweb and cleared out the windows temp files and windows prefetch folder but it unfortunately did not work for me.

Kudos0

Re: My (4) computers still on 22.5.4.24

It does seem to be Windows 8/10 related since I have NIS on Windows 7 on my desktop at 22.5.5.15 but NSwBU (NS Premium) on Windows 8.1 on a hybrid notebook still at 22.5.4.24 and I just LUD'd it.

In which case, since some do have 8/10 on the latest I guess there is not much we can do but wait.

I can't say about the Norton Toolbar version since I don't use it or the Identity Safe.

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Just to chime in. I have Windows 7 and am stuck at 22.5.4.24.

I noticed that in Program Files (x86) > Norton Security > Engine64 there are two folders (22.5.5.15 and 22.5.4.24).

To me, it appears 22.5.5.15 update files were downloaded but the previous version is still present and active.

Not sure if this means much.

Norton?

Kudos0

Re: My (4) computers still on 22.5.4.24

As mentioned above, I'm stuck at 22.5.4.24, and found that I also have a 22.5.5.15 folder. (I also have a 22.5.5.14 folder) I would think that the files were downloaded through LiveUpdate, but weren't installed for some reason. I wonder if I deleted the 22.5.5.15 folder and ran LiveUpdate, would there be a chance for the update to be successful this time?
Kudos0

Re: My (4) computers still on 22.5.4.24

I don't know if anyone has tried it, but running the Norton Remove and Reinstall Tool, might just shove Norton into updating to V 22.5.5.15.   http://www.norton.com/nrnr

Of course after the reinstall, you will still need to run Live Update until no more are found to get to V 22.5.5.15 as I did, and then reboot.

Might be worth a try..............

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi F4E,

For me, it was the Norton Remove and Reinstall Tool that started this. But it may still be worth a try if it installs the latest version.

Has anyone tried the Norton Removal Tool instead as a way of getting 22.5.5.15?

Thanks.

Kudos0

Re: My (4) computers still on 22.5.4.24

Hi CurrentR,

I have tried the Norton remove/reinstall tool several times recently with no success.

Strange thing is that the tool says it's going to install 22.5.2.15 , but actually installs 22.5.4.24

I also notice that if I go to the Help screen on Norton that some of the links do not work, such as "New Version Check".

Also Norton Identity Safe extension no longer works with Firefox 43 (we need 22.5.5 for it to work !)

Kudos0

Re: My (4) computers still on 22.5.4.24

Strange thing is that the tool says it's going to install 22.5.2.15 , but actually installs 22.5.4.24

It's my understanding that there is no 22.5.2.15 file that can be downloaded; that it is still dependent on the previous version and then updating. So you would only get 22.5.2.15 after downloading the earlier version and updating ..... which is the problem.

I thought I'd seen a Norton Staff suggested solution to this kind of problem (but for an earlier version) when you have that eg 22.5.2.15 folder that involved deleting other such folders and maybe the installation and then somehow running from the 22.5.2.15 folder but again that would only work if that folder had a complete installation of the required version otherwise you would be back where you were.

If this is correct then it is totally a matter of getting update to work. I wish I could help but ....

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi Hugh,

I think you misread the version numbers I quoted (yes, it's getting very confusing!)

The recent releases are 22.5.2.15 , 22.5.4.24 , 22.5.5.15

The Norton remove/reinstall shows that it will install 22.5.2.15 but actually installs 22.5.4.24

Kudos0

Re: My (4) computers still on 22.5.4.24

Davec

No -- I even copy pasted them to save typing and I know what you are thinking but what I wrote is what I meant!

In other words -- and to the best of my knowledge Norton has not revoked its statement that revised versions after 22.5.4.24 only come through the use of Live Update on and earlier version. If I am wrong I know I'll be corrected quickly!

What I am suggesting -- and it is only a hypothesis -- is happening is that the system tells NRNR that the latest version is shall we say 22.5.2.15 and so NRNR creates folders for that and labels them accordingly and then after uninstalling the installed Norton, then downloads what the system says are files for the latest version -- which they are but only after they have been installed and then liveupdate run and successfully applied with reboots if needed.

So since the files within the folders labeled for 22.5.2.15 are the latest package of files available that is where we are stuck if my hypothesis is correct and there is no installation package of 22.5.2.15 files .... until Live Update works successfully which it seems to have difficulty with in Windows 8 and 10, although not for everyone?

I don't have available at the moment a system with 8 or 10 on it and the sets of folders and a failed update that I can check out. I do have a stuck NS on an 8.1 tablet but it's not available for detailed investigation at present.

As I said, it's a hypothesis that would seem to fit the situation that exists .... but it may be complete nonsense ....

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi Davec33, Thanks. The Norton Remove and Reinstall tool appears to get us into this stalled version situation. I was curious if anyone has tried just the Norton Removal tool instead, where you have install from an active account after removing Norton. This tool may more thoroughly remove NS. I don't know and haven't tried it yet. The Norton Remove and Reinstall tool I have tried and without success in getting 22.5.5.15.

Kudos0

Re: My (4) computers still on 22.5.4.24

Here's the link for the NRT, if anyone wants it.   https://www.norton.com/nrt

Read the Before you begin note and then run Live Update after you do a clean reinstall, untill no more are found.

Reboot again.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi CurrentR,

Yes, I have also tried just using the Norton removal tool and downloading a new copy from my account. Still end up with 22.5.4.24

Kudos0

Re: My (4) computers still on 22.5.4.24

Hugh,

I was just restating what the OP stated:

"What is interesting though the Remove and reinstall tool did say it was going to install 22.5.2.15 which is weird as the latest is 22.5.5.15, however, it didn't matter as neither one of them got installed because it installed 22.5.4.24."

Kudos0

Re: My (4) computers still on 22.5.4.24

Davec33:

Hugh,

I was just restating what the OP stated:

"What is interesting though the Remove and reinstall tool did say it was going to install 22.5.2.15 which is weird as the latest is 22.5.5.15, however, it didn't matter as neither one of them got installed because it installed 22.5.4.24."

OK -- I was just trying to explain why just that could happen. What the NRnRTool  says it does comes from a script somewhere and if it's going to be read by the user then it's no good confusing him with the facts <g>

And scripts can contain typos which only affect what the user sees; not what is being done. I remember that much from my HPBasic  programming days <g>

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

Hi Davec33,

Thanks for letting us know the Norton Removal Tool also leave NS at 22.5.4.24.

Hopefully, we'll hear something soon from Norton.

Kudos0

Re: My (4) computers still on 22.5.4.24

Working with Norton software including the issue with compatibility with Firefox has been a very frustrating exercise over the last last few years. It seems that I am regularly finding problems and having to spend lots of time trying to find ways to solve them, or as so many suggest - wait for Norton to find the time/resources to solve them for their customers. This latest issue I didn't know about, but found out about this AM when I decided to check to see if Norton has made any progress/resolved the vault issue. It has been months now. Norton, I did pay for this service! I too am stuck on 22.5.4.24. In my NortonInstaller folder I have the same downloaded folders as other do. 22.5.4.24, 22.5.5.14, 22.5.5.15 and an info file 22.0.0.110 (this info file dated 12/17/2015).  

Given the slow response lately to the ongoing issues with Norton software, its time to make a change.

Kudos0

Re: My (4) computers still on 22.5.4.24

Ok, I had my rant and I'm settled down. I kept working on this and got a solution, but not a fix. I found Security Premium on sale for $39.99 (Can$) on the Norton Website and got on-line with Mohdan through the chat option. I had 136 days left on my "Security" subscription. After discussing via chat and with their help they advised that I could add the 136 days to my Premium 365 days if purchased. I bought Security Premium (with chat help). With Mohdan's help via remote assistance Mohdan removed security (removal tool), installed Premium and then had the 136 days added to the 365 days of Security premium I purchased. So now I have 502 days of Premium. After updating my version was updated to 22.5.515. So I'm good now and I feel like this is a good deal as well. Great support. Vault is still down, but I found an alternate way to save passwords long ago and this is not a big issue for me.

Kudos0

Re: My (4) computers still on 22.5.4.24

d o o

 After updating my version was updated to 22.5.5.15.

Thanks for letting us know that you decided to get that version and install it.

What you describe confirms, I believe, my hypothesis about getting 22.5.5.15. And Norton's earlier statements about the version only coming via LiveUpdate.

Hugh
Kudos0

Re: My (4) computers still on 22.5.4.24

huwyngr:

Davec

What I am suggesting -- and it is only a hypothesis -- is happening is that the system tells NRNR that the latest version is shall we say 22.5.2.15 and so NRNR creates folders for that and labels them accordingly and then after uninstalling the installed Norton, then downloads what the system says are files for the latest version -- which they are but only after they have been installed and then liveupdate run and successfully applied with reboots if needed.

So since the files within the folders labeled for 22.5.2.15 are the latest package of files available that is where we are stuck if my hypothesis is correct and there is no installation package of 22.5.2.15 files .... until Live Update works successfully which it seems to have difficulty with in Windows 8 and 10, although not for everyone?

Hi huwyngr,

I think you are close, but not quite correct about the sequence of events happening:

The following is what happens with an over the top installation and my hypothesis is that the same or nearly the same thing happens when running the NRnRT.    The product being installed is downloaded side-by-side with the previous version, and the previous version remains active throughout the new installation.   After the installation of the new version is complete, the user is provided with an option to restart the computer. At that same time, the previous product's files (the files/folders labeled with the older versions - 22.5.2.15 and or/ 22.5.4.24) are marked for deletion. During the computer restart, those older  files are deleted and the new version (22.5.5.15) takes control as the new version.

Now if that is true I have to wonder if for some reason the users that are seeing had a previous install of NAV, NIS or N 360 before upgrading to NS/NSBU.

It actually appears to me that for some reason if the 22.5..5.15 folder is present, but does not produce the update, then there may be something that is causing the deletion of the 22.5.4.24 not to occur?

Of course I also could juts be full of hot air!   

Kudos0

Re: My (4) computers still on 22.5.4.24

Hi,

Yank - you are close - real close.

The problem is in the timing.  As many (including my post above) have reported, the extra directories - and the dates they were created.  This is all happening because of the timing of "pulling the update back".   I had received the 1st part of the new version update - then is was pulled off.  A couple of days later - an interim version (and number) was introduced.  So, when they finally put the version 22.5.5.15 back up again - some of us had this middle directory - with all the files "ready to go".   But, now the install software (the SECOND PART) - does not know which directory to delete upon re-start.   So - it does not finish the install and triggering of the new version.

Some have reported different directories between the 22.5.4.24 and 22.5.5.15 (or 14).

I believe that is what they (Norton) are trying to figure out - who has "what" between the 22.5.4.24 and what will now be the newest 22.5.5.15 (or whatever it could be when they get this fixed) and how to make the install software - look for it - and complete the install of that first version - to end up with 22.5.5.15

The pulling of the version back and some users having the 1st part of that version already in place - and getting another 1st part of the next version - in that time frame - before they got it fixed and then re-posting the original - is causing this.

I am sure they will figure it out - short of all of us - starting to rename or delete directories...not a good thing to do.

OR - they are just waiting for the "next" version - and have it install over anything "anyone" has.  Just leap past 22.5.5.15 and move on !!!

Thanks,

Fred

Kudos0

Re: My (4) computers still on 22.5.4.24

A bit off-topic, but since I have not yet installed NS on both my W 10 systems, I'd like to know if Norton Account  gives 22.5.5.15 version directly, (without the need to run LU to get up-to-date), or 22.5.4 version.

If it still gives the previous version, it's a problem, assuming that a user wants to install NS in 1-2 months, if at this time the version is 22.5.7, or 22.6 or 22.7, well, LU must be run several times before getting NS up-to-date. I do not remember this happening in the past, when a new Norton minor version was released, Norton Account offered directly the latest version in a matter of a few days...

Thank you.

Kudos0

Re: My (4) computers still on 22.5.4.24

The version available from your Norton Account will usually be up to date. Sometimes there may be a week or so delay while Norton checks the telemetry to see if there are any major problems. Then they will update the Norton Account Version. 

You should always run LiveUpdate after an installation be sure all definitions are up to date. And if there is a version update it will be applied at that time.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.