• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

MY ACCOUNT - DEVICES

In my list of devise in "my account" there are a couple of computers that are showing at risk because there is an expired version of Norton listed against them along with the current version but it will not let me remove the expired version.  I just keep getting the message "uninstall failed".

both devices are running W10

is a solution to this?

Replies

Kudos0

Re: MY ACCOUNT - DEVICES

Please verify your Remote Management Setting is still turned ON. 

Also as you are on Win 10, please turn off Fast Start as this is known to cause problems with AV programs. Please reboot after turning it off.

Kudos0

Re: MY ACCOUNT - DEVICES

Hello

Also please use Widows Administrator User Account.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.