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My computer crashed so bad I couldn't even get to Norton's support page. Had to use Geek Squad.
I tried getting to Norton's support link. I tried looking for Norton's telephone number. I gave in. The $19.00 per month I have been sending to Geek Squad saved my sanity while Norton's support system did squat. I called them up (couldn't use my computer so I had to call for help the old fashioned way) and they immediately went about fixing my system. Guess what? I had a virus and malware on my computer. All this time I figured Norton's would protect me. Tell me again what your product actually does?