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Kudos0

my iphone 4s has suddenly started showing a message Norton IDSafe Unexpectedly Quit. What's up?

I open my vault on my iphone 4s  then go to use idSafe and as soon as I do it give me an error message that says "Norton IDsafe Unexpectedly Quit" I can't access any of my passwords on my cell phone. Can you help me-because it renders it useless.

Thanks...  

Replies

Kudos0

Re: my iphone 4s has suddenly started showing a message Norton IDSafe Unexpectedly Quit. What's up?

Hi,

Did this happen before or after the update 2.5.18?

Thank you,

Rhonda L

Mobile IDSafe Team

Kudos0

Re: my iphone 4s has suddenly started showing a message Norton IDSafe Unexpectedly Quit. What's up?

I have just installed IDSafe on my iPhone 4s and much to my dismay when I tap the icon the software license screen appears with the "Accept" button at the bottom and them immediately I get the message "Norton IDSafe unexpectedly quit" with the option to send a report or not. I need to have information as to how to rectify this situation so that I can access my passwords which is, after all the purpose of the app. anyone out there with a solution or a location where I can find the solution?  

Kudos0

Re: my iphone 4s has suddenly started showing a message Norton IDSafe Unexpectedly Quit. What's up?

Did you try restarting your device and clearing your app cache. Then try again.

Things happen. Export/Backup your Norton Password Manager data.