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Kudos0

My iPhone Norton family says my child’s name and in red no device

Posted: 15-Feb-2021 | 4:37PM · Edited: 08-Mar-2021 | 6:14AM · 1 Reply ·

My iPhone Norton family says my child’s name and in red no device

[Edit: Calrified the subject]

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Kudos0

Re: My iPhone Norton family says my child’s name and in red no device

Posted: 16-Feb-2021 | 7:20AM · Permalink

Hi @Kenneth Butler,

Welcome to Norton community.

Could you please try to perform a pull-to-refresh on the Family tab so that it fetches all the device information?
Ideally, when notifications are enabled for the app, the family details and alerts should be automatically fetched when the app is in foreground or background. So, kindly check if notifications are enabled for the app under "Settings" --> "Norton Family" --> "Notifications". If not, enable "Allow Notifications" and relaunch the app.

Please let us know if you still face any issues.

Thanks and Regards,
Andrew.

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