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Kudos0

My nis o9 wont renew!?

HI

Im so frustrated, my nis09 (which I like a lot) wont renew and it expires in less then a week.  I use the renew now button it goes to the site sets up the order takes all my info and says it cant verify my card or info.  My info is fine my cards yes I tried two are fine I called the banks.

I tried over and over Im doing it right Im not a fool.

I tried to chat w/ them it said six people in line ahead and never came up to help.  I called said six min wait which turned into twenty min and I couldnt wait anymore I had to go take care of otehr things.

Do they not want my business?  It was supposed to auto renew anyway but didnt said it couldnt.

Guess I will end up not running norton anymore

Bummer dont knwo what I will use now I hate to do the whole removal process.

I cant believe its this complicated to renew when folks are dropping companies due to econonmy.

well any advice helpful...its been days of this now.

PS: I found posts where it asked folks to sign up for card secure it did NOT ask me that and If it does Im done I wont do that since its not generated by my card company.

Also if I buy a copy in store it costs a chunk more thats not fair just because they wont renew me! This is bad bad busines norton.

Message Edited by artfreak on 04-09-2009 02:04 PMMessage Edited by artfreak on 04-09-2009 02:10 PM

Replies

Kudos0

Re: My nis o9 wont renew!?

Try to buy the renew in the symantec store:

http://shop.symantecstore.com/store/symnahho/en_US/DisplayUpgradePage/ThemeID.106300/pgm.5307100

If that's not working again, I can only suggest you to go to your local pc-store, and buy there a new package of NIS (any version from 2007), and use that subscription key for "renew" your product.

Message Edited by PapauZ on 04-09-2009 11:50 PM
Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: My nis o9 wont renew!?

I would suggest the E-mail Option.  Customer Services should Reply within 48Hours.  You might even get the Customer Service users on their time off which they spend in the Forums.  Un-less the Trailware has been already Installed on your computer, you could always install that un-til you get the Re-Newal sorted.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: My nis o9 wont renew!?

Sorry about your problem in renewing -- they definitely want your money! <s>

Are you in the USA or Canada? Chat queues move fairly quickly here from what I've seen people say.

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; phone may have a long wait time.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Customer Support is the best route but you may want to try again on this link  choosing the Norton Internet Security item at the bottom.

Is there anything unusual about your credit card? DON'T give any details but Symantec may only accept certain cards perhaps.

Hugh
Kudos0

Re: My nis o9 wont renew!?

thanks for info Im in USA and nope nothing at all unusual about my cards in fact used em earlier today at other site.

I cant believe a company who can make a great security program cant have a cardit card processing co that works.

I found other posts about this problem, Ive little hope.  I did email and will recall some other time again but its frustrating as heck.

If all else fails I will have to reluctantly use the security my isp offers for free.

I refuse to buy a new product key in a store and pay more maybe this is why this happens?

Thanks again.

Kudos0

Re: My nis o9 wont renew!?

floating red: what is trailware?

Kudos0

Re: My nis o9 wont renew!?


artfreak wrote:

floating red: what is trailware?


The Trial of Norton Products, e.g. N.I.S. for 015Days.  You should see it on the symantec Online Store.  Sorry for the confusion.

[Edit: Spelling]

Message Edited by Floating_Red on 04-09-2009 11:41 PMMessage Edited by Floating_Red on 04-09-2009 11:49 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: My nis o9 wont renew!?

It's less than 2 hours since you first posted so give Symantec a chance to pick this one up please.

I don't remember any recent posts on credit cards being refused and there are enough users here whose cards were not refused to make it not a systematic fault but it all depends on computers so what can one expect? <s>

Did you try again using the link I gave?

Hugh
Kudos0

Re: My nis o9 wont renew!?

I think you may need to speak severely to your fingers .... <s>

Trial not Trail .....

You can download the free trial versions from this webpage on the Symantec website

If that does not contain the product you are looking for try out this website which is part of the Norton Store.

Hugh
Kudos0

Re: My nis o9 wont renew!?

thanks I like the idea of trying to renew thru direct site I will try it once I see what they say adn let it go to one day till expire to be sure its not going to auto renew, it says it wont but making sure.

Thanks again.

Kudos0

Re: My nis o9 wont renew!?

This may sound silly, but read the small print if there is any.

I just spent 15 minutes having a card rejected on a credit card site (NOT Symantec).  Then I read the small print:  Do not include spaces or dashes.  Duh!  I don't know why they didn't clean up the dashes themselves or else not allow enough space for both numbers and dashes.  Anyway, once I figured out what was required, I got in.

So, maybe there is a problem with how you entered the numbers, or the 3-digit code, or the area code, or the spelling of your name, or the expiration date, or ...   Just read the screen over carefully before pressing continue.  Who knows?  You might find the problem.

Good luck.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: My nis o9 wont renew!?

Hi Artfreak, 

Have subscribed for Auto renewal during purchase? If you have subscribed for Automatic renewal, then you will receive email from Norton automatic renewal service before the end of your product expiration mentioning “As part of the Norton Automatic Renewal Service, your Norton AntiVirus subscription is scheduled to automatically renew prior to its expiration date. Symantec automatically renews your Norton AntiVirus subscription online for one year by charging the regular renewal subscription fee (plus applicable taxes) to your credit or debit card. You consented to this feature during your subscription purchase.”  

Could you please check if you have got any mail to the email id that you haven given during purchase.   

Please contact customer support for extended assistance on this

Thanks 

Kudos0

Re: My nis o9 wont renew!?

No Im not subscribed for auto renew and  Ive no email from norton. I did realize something tho' my card may need updated expire date so I entered my account thru' link on norton os and I updated my card and verified my email addy and it was right.

I was able to reach chat in middle of night tonite so they confirmed Im not on auto renew.

I will wait till later today to  be sure the email I sent to help dpt doesnt have pertinant info then I will try to renew directly at site not w/ renew button on software.

If it doesnt work I will  prob call again or chat in middle of the night.

Not solved yet but will know soon. Will post if and when solved.

Kudos0

Re: My nis o9 wont renew!?

Well after several emails and a chat session in the middle of the night (thats when I could reach them) and really with help from this forum I was able to renew.

It just suddenly went thru".

Someone here told me to try the actual norton store page instead of one click renew on norton screen.  That worked

Thanks!!!

 :)

Message Edited by artfreak on 04-13-2009 01:04 PM
Kudos0

Re: My nis o9 wont renew!?

Thanks for the feeback -- enjoy!
Hugh

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