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Posted: 12-May-2022 | 8:15PM · Edited: 08-Jun-2022 | 3:18AM · 10 Replies · Permalink
My Norton 360 tells me subscription has expired and virus protection is not active.
Check subscription button tells me all is OK
I have removed and reinstalled multiple times.
Problem still remains.
[Edit: Clarified Subject]
Posted: 13-May-2022 | 3:34AM · Edited: 13-May-2022 | 3:36AM · Permalink
Labels: Windows 7
Maybe, your "subscription has expired" is related to:
windows 7 install failure
https://community.norton.com/en/forums/windows-7-install-failure
SHA 2 Code Signing Support for Windows 7
https://community.norton.com/en/forums/sha-2-code-signing-support-windows-7-0
Maintenance Mode for Windows XP, Windows Vista, and Windows 7 SP0 for Norton security software
https://community.norton.com/en/forums/maintenance-mode-windows-xp-windows-vista-and-windows-7-sp0-norton-security-software-0
Posted: 17-May-2022 | 8:55PM · Permalink
I have checked windows updates. Both KB 4474419 and KB 4490628 have been installed some time back. I have checked for updates and confirm that all available updates have been installed.
I rechecked Norton 360. It shows me "You are at risk". When I check subscription status it confirms subscription is Ok and "You are protected"
Posted: 18-May-2022 | 3:46AM · Edited: 18-May-2022 | 4:11AM · Permalink
Bobpf:I rechecked Norton 360. It shows me "You are at risk".
Message: "You Are At Risk"
The appearance of this message may not be due to any threats.
When you see this alert on the product, click Fix Now. If your Norton product cannot fix the problem with the feature, or cannot run LiveUpdate or a scan, you may see a different error in the Fix Now window.
https://support.norton.com/sp/en/uk/home/current/solutions/v119294825
Fix common issues if Norton Fix Now fails
When your Norton product detects a security threat or system performance issue, it shows a Fix Now alert. Clicking on Fix Now helps you identify and solve the problem.
If you still see the Fix Now alert, it might be due to one of the following reasons,
https://support.norton.com/sp/en/us/home/current/solutions/v48063189
Please confirm your Windows 7 machine date & time are correct.
Fix now?
Please check Settings...all protections are enabled?
Please check Security pillar -> Advanced...all protections are enabled?
I am running Norton Security and it has found several things. The screen says "You are at risk" and there is an option to "Fix now",
https://community.norton.com/en/forums/norton-security-how-see-details-issue-fixing
For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:
Posted: 18-May-2022 | 4:06AM · Edited: 18-May-2022 | 4:09AM · Permalink
Bobpf:My Norton 360 tells me subscription has expired and virus protection is not active.
Check subscription button tells me all is OK
I have removed and reinstalled multiple times.
Problem still remains.
Curious, did you run Norton Remove and Reinstall tool -> Advanced Options -> Remove Only
Please download and run Norton Remove and Reinstall tool [here] from Windows admin user account.
Please run Norton Remove and Reinstall tool -> Advanced Options -> Remove Only
Please clear out Norton remnants [here].
from your Norton account
https://my.norton.com/extspa/account/subscriptions
for example:
Install your protection on this device
Your Norton protection is ready for download. Follow the steps provided below to install your protection.
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v101015852
Download and install your Norton device security
View detailed steps
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN
Transfer your protection from one device to another device
Your subscription comes with a limited number of licenses to protect your various devices. If you have used up your licenses, you can transfer a license from an unused device to allow installation on another device.
https://support.norton.com/sp/en/us/home/current/solutions/v73856951
Posted: 18-May-2022 | 4:14AM · Permalink
Twitter Norton Support
https://twitter.com/NortonSupport
Posted: 19-May-2022 | 11:33AM · Permalink
As far as I can tell, Norton doesn't care anything about its users. I actually managed to talk to a representative to find out what exactly was included in my plan for which I paid almost $200 last year. All he did was read back what appeared on the screen. I could have done that. I don't know if I have lifelock or just some version of 360. Furious. Unless I get an explanation in English, not Nortonese, will not be renewing.
Posted: 19-May-2022 | 11:53AM · Edited: 19-May-2022 | 12:23PM · Permalink
Boann:As far as I can tell, Norton doesn't care anything about its users. I actually managed to talk to a representative to find out what exactly was included in my plan for which I paid almost $200 last year. All he did was read back what appeared on the screen. I could have done that. I don't know if I have lifelock or just some version of 360. Furious. Unless I get an explanation in English, not Nortonese, will not be renewing.
Curious, what is your geo-location/country?
Please Sign In to your Norton account:
https://my.norton.com/extspa/account/subscriptions
for example:
Find your Norton product or service order details
https://support.norton.com/sp/en/us/home/current/solutions/v70313311
View your devices and entitlements on your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370989
I imagine (not sure) for $200/y. You have Norton 360 with LifeLock plan.
Maybe, you have Norton 360 with LifeLock Advantage
Please post back. Correct me?
Caveat: I have Norton 360 plan. I'm not familiar with Norton 360 with LifeLock plans nor stand-alone LifeLock plans.
Note: Norton Community does not have access to your Norton account, subscription nor payment method.
Posted: 19-May-2022 | 12:37PM · Permalink
I am in the USA. I just "chatted" with a representative who told me I did not have Lifelock, but had some form of 360 and Utilities Ultimate (whatever that is). All for $197+ per year. I now understand that this doesn't include Lifelock, but have no idea was it does include. Antivirus? Dark Web monitoring? Service description and price itemization is terrible. Website is all graphic design, but little substance.
Posted: 19-May-2022 | 12:57PM · Edited: 19-May-2022 | 1:00PM · Permalink
Boann:I am in the USA. I just "chatted" with a representative who told me I did not have Lifelock, but had some form of 360 and Utilities Ultimate (whatever that is). All for $197+ per year. I now understand that this doesn't include Lifelock, but have no idea was it does include. Antivirus? Dark Web monitoring? Service description and price itemization is terrible. Website is all graphic design, but little substance.
Okay.
Maybe, you have Norton 360 Deluxe
https://us.norton.com/products/norton-360-deluxe
and Norton Utilities Ultimate
https://us.norton.com/products/norton-utilities-ultimate
Please Sign In to your Norton account: look for Active Subscription/s
https://my.norton.com/extspa/account/subscriptions
Find your Norton product or service order details
https://support.norton.com/sp/en/us/home/current/solutions/v70313311
View your devices and entitlements on your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370989
Posted: 23-May-2022 | 12:27AM · Permalink
I just typed a long reply outlining my experience. Unfortunately when I pressed the reply button it all disappeared.
. Just another frustration with Norton.
Previously I ran the remove and reinstall option but it did not solve the problem.
I tried again but the "advance Option" would not operate - machine just sat there seemingly doing nothing.
I used the uninstall option in the Windows program menu then I followed the link to remove the remaining fragments. I could not delete the Norton folder in the program folder as this was administrator protected.
I then followed link to install on another machine.
This seemed to work and I now believe I have a working system.
Thanks to the community members who have responded to my requests.
Re: My Norton 360 tells me subscription has expired and virus protection is not active.
Posted: 18-May-2022 | 4:06AM · Edited: 18-May-2022 | 4:09AM · Permalink
Curious, did you run Norton Remove and Reinstall tool -> Advanced Options -> Remove Only
Please download and run Norton Remove and Reinstall tool [here] from Windows admin user account.
Please run Norton Remove and Reinstall tool -> Advanced Options -> Remove Only
Please clear out Norton remnants [here].
from your Norton account
https://my.norton.com/extspa/account/subscriptions
for example:
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v101015852
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN
https://support.norton.com/sp/en/us/home/current/solutions/v73856951