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Kudos0

My Norton account

I renewed my subscription with Norton months ago, yet I am forever getting notification that it has expired.  Please can you stop sending these alarming notifications and recognise that my current subscription is valid.

Replies

Kudos0

Re: My Norton account

Did you auto renew your old subscription or did you purchase a new subscription?

If you did purchase a new subscription then the expired notices are those concerning your old subscription.

Kudos0

Re: My Norton account

Are the notifications from emails, or pop ups?

If emails, check the sender's email address against this information.   Is this email from Norton legitimate?

Kudos0

Re: My Norton account

They are from pop ups, yes I changed the account because the previous year I had been charged a 3 figure sum for 10 devices and I only have 3, 2 of those have their own built in protection.  My new account is now £29.99.  Is it possible to stop these pop ups please?

Kudos0

Re: My Norton account

Those popups should stop after about 30 days after the expiry of the subscription they are warning about.

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