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Kudos0

My Norton vault has gone missing!

I had a Norton vault to store all my password of which I knew the password to, I stopped using the laptop the vault was logged in on and when I got back to using the laptop with the vault it just wants me to create a new vault. I went into MyNorton and checked the vault and it can't even detect the vault either! I really need help as all of my critical passwords are on there and I don't have any backup passwords!

Replies

Kudos0

Re: My Norton vault has gone missing!

Hello Anna. Are you logging into the computer with an admin accoount? What browser are you using and have you cleared its caches/cookies? Look in the Microsoft store and an updated version of the PWM app and update it. Make sure you manually run live updates on your product and restart when no more are available. Additionally, make sure your Windows 10 installation is up to date. Windows 10 version 2004 will no longer be supported soon so getting the latest version is paramount.

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1237 / Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.8.62 / Norton Core v.201103_319 on Android 2.29.02 / Opera LVL3 (core: 78.0.4093.214) Early Access w/Chrome Extensions
Kudos0

Re: My Norton vault has gone missing!

Same here.  Not sure what the heck Norton is doing now, but they need to provide customers with bulletin notifications whenever changes are being made to the crypto tool or crypto wallet services.  Crypto wallet just now updated and my balance has reappeared.  Still, this whole software management of this tool by Norton has been disasterous to say the least.

Kudos0

Re: My Norton vault has gone missing!

Hello iluv2game. It sounds as though your issue is with Crypto and its wallet. This thread is regarding the password manager vault. I will ask for your post to be moved to the appropriate Crypto board where it will get the appropriate attention.

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1237 / Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.8.62 / Norton Core v.201103_319 on Android 2.29.02 / Opera LVL3 (core: 78.0.4093.214) Early Access w/Chrome Extensions
Kudos0

Re: My Norton vault has gone missing!

You are correct. My bad!
Kudos0

Re: My Norton vault has gone missing!

Thank you for replying, I am trying to get into to the vault via PWM on laptop 1 which is telling me to create a new vault, this (I belive) is not the admin account, the vault was created and only on laptop 1. Both (laptop 1 and 2) are using Brave browser, I have cleared the cookies/cashes on laptop 1, I can't updated PWM on the microsoft store as it is not from there insted as an extension on Brave, Both laptops are updated to Window's newest versions. Clarification: laptop 2 is the admin account where I acess Mynorton and does not have PWM extension.

Anna

Kudos0

Re: My Norton vault has gone missing!

Anna. Did you switch browsers from another one to Brave or has is had PWM and just stopped working? FWIW, I use Opera GX and the Norton Chrome extensions. Although Opera isn't officially supported by Norton the extension for Chrome work as advertised. See if you can install the Chrome extension from this link

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1237 / Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.8.62 / Norton Core v.201103_319 on Android 2.29.02 / Opera LVL3 (core: 78.0.4093.214) Early Access w/Chrome Extensions