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Kudos0

My passwords disappeared

I use Chrome but also IE  and I kept getting message my vault password was wrong.  Help I hope I didn't lose them all!

Replies

Kudos0

Re: My passwords disappeared

I use Chrome but also IE  and I kept getting message my vault password was wrong.  Help I hope I didn't lose them all!

Kudos0

Re: My passwords disappeared


verisetti wrote:

I use Chrome but also IE  and I kept getting message my vault password was wrong.  Help I hope I didn't lose them all!


Hi,

What happened before this event? Have you rebooted? Can you provide some added details about your system and the versions of the programs you are using?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: My passwords disappeared

I had logged off normally and the next day I couldn't access it.  I have vista home premium I use norton 360 and I sometimes use firefox or IE.

Very upsetting.

Kudos0

Re: My passwords disappeared

Hi,

Are you able to log into your MyNorton Account?

Hope you haven't changed any passwords to confuse things

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: My passwords disappeared

Well like a dolt I tried to get back into it by sayin I forgot my password not knowing if you do that you lose all your info on it if I read it right.  I have been able to make a new password to a NOW EMPTY  vault!  What should I do in the future when I have this problem?

Thank you for trying to help me!

Kudos0

Re: My passwords disappeared


verisetti wrote:

Well like a dolt I tried to get back into it by sayin I forgot my password not knowing if you do that you lose all your info on it if I read it right.  I have been able to make a new password to a NOW EMPTY  vault!  What should I do in the future when I have this problem?

Thank you for trying to help me!


Hi,

You know now that your password is the main key to your vault. I'd suggest two things. First, keep a secure backup of your vault contents using the export feature on a regular basis. Second I would record, in a secure location, my vault password so that I don't have to go about rebuilding it. It will be easier when you have the backup but it is still a pain.

Stay well and surf safe

Dick Win 10x64 current current NSBU

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