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Kudos0

My router has not updated to the current firmware

My router is sitting at firmware version 171009_193.  The current version is 213.  My router has not updated.  When I go to about in my app it just lists the router firmware version and I cannot get it to update.  Whats wrong?

Labels: Firmware

Replies

Kudos0

Re: My router has not updated to the current firmware

Hi @Michael McCaslin,

Could you please trigger logs and send me a private message with your Norton Core serial number? I can take a look at the logs and figure out if you're indeed on the latest version, and if this is a simple communication issue with the cloud. I have sent you a private message with the steps to send logs. Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: My router has not updated to the current firmware

Hello coreuser There isn't a way built into the Core yet to have it manually check for firmware updates. That is on the wish list for future features to be added, hopefully sooner than later. BOTH the iOS and Android apps version should be version 1.26.2. Press and hold the reset button under the Core router for 10 seconds. This will reset the Core but does NOT remove your settings and information from the cloud. This would be the best way to check for cloud connectivity without having a complete factory reset and cloud wipe. Your Core should update when it is resetting to the most current version.

 https://support.norton.com/sp/en/us/home/current/solutions/v118380611_core_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: My router has not updated to the current firmware

I now understand why my core router is not updating.  When the core router runs through setup it forces the ISP's modem/router to bridge the connection.  This allows only one connection on the ISP's modem/router to have access to the internet.  I have two subnets on the ISP's modem/router.  One is the core router and a second on another router (my primary right now).  Whichever one connects first gets access to the internet.   The core router was second and so did not connect to the internet and did not update.  I do not have anything connected to the core router; waiting for the firmware to 'firmup' before I used it as my primary router.  The bridging of the ISP's modem/router should be an option and not unconditionally performed.  I assume that each update will reset the ISP's modem/router to bridge so I will have to switch it back to DHCP when an update is performed.  For an ignorant home user who doesn't understand anything about the internet I can understand why this is done.  But, make it clear for those who are technically savvy what is going on.

Kudos0

Re: My router has not updated to the current firmware

I don't believe the Core forces your ISP's modem/router to bridge mode.  You have to put the ISP's modem/router into bridge mode from all other posts I have seen on this post.

Kudos0

Re: My router has not updated to the current firmware

Yes it does.  I have tested it. I have reset the ISP router for DHCP then run setup for core router...ISP router is now in bridge mode.

Kudos0

Re: My router has not updated to the current firmware

Hello coreuser Your current network setup is the root of your connectivity issue. You are incorrect with this statement:

I now understand why my core router is not updating.  When the core router runs through setup it forces the ISP's modem/router to bridge the connection.

This is taken specifically from the Core setup page under selecting Comcast/Xfinity: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode

Core, during setup will ASK you what modem type you are using. Direct modem or a combination device, and even whether you have stand alone modem with a personal router connected to it. It NEVER automatically forces bridged mode on any ISP or other device.

https://support.norton.com/sp/en/us/home/current/solutions/v118380509_core_en_us

https://support.norton.com/sp/en/us/home/current/solutions/v119939113_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX

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