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Kudos0

My Run Diagnostic Report will not work, It comes on flickers and nothing :/

I Have Norton 360, I recently renewed and that's when the problem began. I run Windows XP ( No Laughing )...lol

It worked before on my old subscriptions, any ideas?

Ty so much

 

Replies

Accepted Solution
Kudos1 Stats

Re: My Run Diagnostic Report will not work, It comes on flickers and nothing :/

Hi 3Cats2Dogs1Fish

Have you noticed any thing strange happening on the computer and/or is it running slowly?

What is the version number of the Norton product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

Has the version changed compared to when it was working correctly?

Do you use the identity safe/vault and is it local or online?

Restart the computer, check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.

Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer.  It should tell you if any items where fixed.  If you get an error message about MBAM then just click on skip on the error screen.

Conflict in security software can be the cause of various issues even if the security software has been uninstalled the debris left on the system may not have caused problems until a Norton update has been installed.

Have you or have you ever had any other security software including any trial security software on the computer including Norton?  If so, what is it?  

Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?

What trial security software came with the computer?

ATB

intesec

Kudos0

Re: My Run Diagnostic Report will not work, It comes on flickers and nothing :/

Thank You for responding, I will attempt to try the steps you mentioned. The Computer has always ran Norton, since we bought it and I have renewed many subscriptions for our protection and never had a problem with residual anything. I'm thinking this all began when I played around with back up and shut it off and stopped my restore point on XP. I will get back to you on my progress, Ty so much for helping :)


intesec wrote:

Hi 3Cats2Dogs1Fish

Have you noticed any thing strange happening on the computer and/or is it running slowly?

What is the version number of the Norton product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

Has the version changed compared to when it was working correctly?

Do you use the identity safe/vault and is it local or online?

Restart the computer, check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.

Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer.  It should tell you if any items where fixed.  If you get an error message about MBAM then just click on skip on the error screen.

Conflict in security software can be the cause of various issues even if the security software has been uninstalled the debris left on the system may not have caused problems until a Norton update has been installed.

Have you or have you ever had any other security software including any trial security software on the computer including Norton?  If so, what is it?  

Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?

What trial security software came with the computer?

ATB

intesec


 

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