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Kudos0

My Shopify store Web Safe warning

Hello

Here's my website https://www.ukneadhealth.com/  

It is hosted on Shopify and when customers try to proceed to checkout the Norton Web Safe warning comes on indicating the following:

Scam Insight: Personal Information Risk

This site is safe, but…

It asks for personal information and is not well established with the Norton Community. Use caution when entering any of your information on this site.

Could you please help resolve this as it causes customers to abandoned the checkout process.

I've already added the Meta name into the homepage, exactly placed above the google verfification meta tag. I tried to verify my site as well and it's not detecting the tag.

Replies

Kudos0

Re: My Shopify store Web Safe warning

Hello John

Welcome to the Norton Community Forum

I will have the Safe Web Team verify & evaluate your website. I will also have them take care of the Scam Insight Warning.

Please stay tuned to this website for a response from the Safe Web Team on Sunday night after midnight EDT.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: My Shopify store Web Safe warning

floplot,

Thank you so much for your reply. I was just thinking about this today and you came to help!

If there's anything you need me to do, let me know. 

We are a local family business located in Cali and the scam insight has cost us a few sales. Getting the review up in green and lifting the insight would really help us out a lot!

Kudos0

Re: My Shopify store Web Safe warning

Hi John0213

We have added the domain 'ukneadhealth.com' to ScamInsight whitelist. Please check if you are still getting the blockpage.

Cops