Solved.
Kudos0

My Site is Blacklisted by Norton SafeWeb

Posted: 04-Apr-2022 | 9:35AM · 3 Replies ·

Hello,

My website is currently blacklisted by Norton Safeweb and I don't think it should be. My website is: planetroof.com.

I already tried submitting a dispute on this page: Report for planetroof.com | Norton Safe Web and I am unable to. It tells me: "The website is currently under review. You cannot submit dispute at this moment."

This has been going on for a few days now where it won't let me submit the dispute for this reason.

Norton SafeWeb has my site classified as "Malicious Sources/Malnets". It should be classified as "Business/Economy".

I believe Norton is mistaken here. I have taken significant measures to secure my website and have scanned it for malware and found none. I have bot protection, login protection, an advanced firewall, and automated malware scanning. 

Additionally, all other services I checked say it is safe and not flagged by anyone in their database. See here:

VirusTotal - URL - 6e6dabb53517fc76c99ed1746bf8a5a05172e38c0ea113f623275da4fd3cc8ae - Search by Domain Name

VirusTotal - URL - da4246b5f1a56b56aad17acb6dd5f945990998268fea8060bf75986fd07d0f35 - Search by IP Address

planetroof.com - SiteCheck (sucuri.net)

Google Safe Browsing – Google Transparency Report

URL/IP Lookup | Webroot BrightCloud

Please, could someone provide a resolution on this? It is affecting my business.

Thank you.

Labels: False Positive
Accepted Solution
Kudos0

Re: My Site is Blacklisted by Norton SafeWeb

Posted: 05-Apr-2022 | 8:51AM · Edited: 05-Apr-2022 | 8:54AM · Permalink

https://safeweb.norton.com/report/show?url=https://planetroof.com = Safe -> Business/Economy

View Accepted Solution in Context

Replies

Kudos0

Re: My Site is Blacklisted by Norton SafeWeb

Posted: 04-Apr-2022 | 9:43AM · Edited: 04-Apr-2022 | 9:50AM · Permalink

We'll try to call attention:

Dispute submitted successfully

https://safeweb.norton.com/report/show?url=https://planetroof.com = Warning -> Malicious Sources/Malnets

Norton Safe Web analyzes and rates websites to see how they affect your device.

As a site owner or a site visitor, you can submit the website for the Norton Safe Web rating evaluation.

Please follow the steps below for site rating dispute:

  1. Go to https://safeweb.norton.com
  2. Enter the website you want us to evaluate in the search field and press Enter
  3. Click on "Click here to submit a dispute"
  4. Enter the required details in the form and click on Submit button 

https://safeweb.norton.com/help/site_dispute

Dispute resolution could take up to 2 days and you will receive email notification:

Use this form to submit URL which you believe is incorrectly classified by Norton -
Safe Web URL submission portal - https://submit.norton.com/?type=URL

SafeWeb rating of the submitted website will be evaluated within the next 48 hours:

Kudos0

Re: My Site is Blacklisted by Norton SafeWeb

Posted: 05-Apr-2022 | 5:36AM · Permalink

Sorry, I've not heard back from my submission, at this time. 

Accepted Solution
Kudos0

Re: My Site is Blacklisted by Norton SafeWeb

Posted: 05-Apr-2022 | 8:51AM · Edited: 05-Apr-2022 | 8:54AM · Permalink

https://safeweb.norton.com/report/show?url=https://planetroof.com = Safe -> Business/Economy

Kudos0

Re: My Site is Blacklisted by Norton SafeWeb

Posted: 05-Apr-2022 | 8:54AM · Permalink

Thank you very much! Greatly appreciated!

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