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Kudos0

N360 2.0 sucking up my resources

I have Norton 360 2.0. I do alot of power hungry work, so I need all the power I can get out of my computer.

I have turned off all automatic scans, tasks, everything. Norton should do nothing without asking me. In spite of that, I could be in the middle of a game or something, where I need alot of power. And all of the sudden, I get a pop up on the toolbar telling me Norton is running a background scan and hear my hard drive start accessing files.The whatever i am doing, including windows itself starts to lag like crazy. I can minimize the game, look in the Resource Manager (*not* the task manager), and see a huge group of ccSvcHst.exe entries scanning my files and sucking up my resources.

I'm running 3.4 GHZ Dual core CPU, 4GB RAM, with a blazing FSB on the MB, so Vista (and everything else, for that matter) normally has no problem running. That is until Norton runs one of it's scans without asking me.

Why is this and what can I do to stop it? I need to be able to completely control when Norton runs background scans and take up my resources. If I can't, then I'm going to have to find another security program.

Replies

Kudos0

Re: N360 2.0 sucking up my resources

I have Norton 360 2.0. I do alot of power hungry work, so I need all the power I can get out of my computer.

I have turned off all automatic scans, tasks, everything. Norton should do nothing without asking me. In spite of that, I could be in the middle of a game or something, where I need alot of power. And all of the sudden, I get a pop up on the toolbar telling me Norton is running a background scan and hear my hard drive start accessing files.The whatever i am doing, including windows itself starts to lag like crazy. I can minimize the game, look in the Resource Manager (*not* the task manager), and see a huge group of ccSvcHst.exe entries scanning my files and sucking up my resources.

I'm running 3.4 GHZ Dual core CPU, 4GB RAM, with a blazing FSB on the MB, so Vista (and everything else, for that matter) normally has no problem running. That is until Norton runs one of it's scans without asking me.

Why is this and what can I do to stop it? I need to be able to completely control when Norton runs background scans and take up my resources. If I can't, then I'm going to have to find another security program.

Kudos0

Re: N360 2.0 sucking up my resources

Firstly, go to the actual Norton 360 Main Menu.

Click Settings (next to Tasks) > Task Scheduling > Scheduling (tab).

And then choose "Manual Scans" to scan whenever you need to.

Kudos0

Re: N360 2.0 sucking up my resources

Hello fellow-frustrated-N360-users.  Sounds like you, like me, have already set everything to manual but ccSvcHst.exe contines to hog your CPU.  There are several other discussions of this problem in this forum.  Haven't looked at them in a while, so let's check to see if any solutions have been offered recently.

 

Good luck :->

Kudos0

Re: N360 2.0 sucking up my resources

I would turn Automatic Tasks Scheduling off and see what that does for you. Also, on my p4, with 2gb of ddr ram, and a 5400 rpm drive..pathetic huh, and I paid 999 for it....Norton 360 does not affect my work at all, idle or scanning.

I would also run liveupdate before playing any game, in my experience that has helped, because then LiveUpdate wont run for 240 minutes under default configuration. You can raise that number if needed. 

Run>luall

=\
Kudos0

Re: N360 2.0 sucking up my resources

You might try this autofix from the "ccSvchst.exe is not responding" discussion forum: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080401070935EN&ln=en_US.  It worked on my xp laptop which had the same resources issue and allowed spybot to work properly again.
Kudos0

Re: N360 2.0 sucking up my resources

Let me clarify: I HAVE turned off automatic task scheduling. Everything that tells it to run scans on it's own *should be* OFF.
Kudos0

Re: N360 2.0 sucking up my resources

I'm gonna give you guys at symantec one more chance... if you're not gonna tell me to make it stop scanning at least tell me how to make it stop scanning when I start using my computer.

I dont care if its .dll editing or what, I know the inner workings of my computer. I paid good money for this, so unless you start giving me good service, you're losing this customer.

Message Edited by Sooner266 on 11-04-2008 08:34 PM
Kudos0

Re: N360 2.0 sucking up my resources


Sooner266 wrote:

...see a huge group of ccSvcHst.exe entries scanning my files and sucking up my resources.

I'm running 3.4 GHZ Dual core CPU, 4GB RAM, with a blazing FSB on the MB, so Vista (and everything else, for that matter) normally has no problem running. That is until Norton runs one of it's scans without asking me.

Why is this and what can I do to stop it? I need to be able to completely control when Norton runs background scans and take up my resources. If I can't, then I'm going to have to find another security program.


 How many ccSvcHst entries? There should only be 2.

LiveUpdate -could- be causing this issue. Simply run LiveUpdate: run>luall, before any processer intensive tasks. You can also config. LiveUpdate to run less often: run>luall>configure>settings

=\
Kudos0

Re: N360 2.0 sucking up my resources

Did you turn off "idle time scanning"? Although that should turn itself off when you want to use the system.

You mention 4GB of RAM -- are you running 64 bit Windows? If so that might be relevent.

BTW No-one who has answered you works for Symantec -- we are all users just like you .....

Give us a bit more information and let's see if Symantec can help.

Hugh
Kudos0

Re: N360 2.0 sucking up my resources

No, it shouldnt be anything to do with being a 64 bit machine. I'm running Vista Home Ultimate 64x and I have never had an issue with resources being overused by Vista.
Kudos0

Re: N360 2.0 sucking up my resources

I don't think we're not on the same page. I'm NOT referring to the task manager. I am referring to the Resource and Performance Monitor.

For those who don't have Vista, this is a new feature where you can see all programs accessing your hard disk, RAM, and CPU, and see all the details about how much power/speed etc. they're taking.

If you have Vista and don't know what I mean, find it like this: you have to be administrator to you computer (important), open the Task manager, go to the Performance tab, and click the button "Resource Monitor."

Under the "Disk" Section is where ccSvcHst.exe is shown hundreds of times, accessing my files. I can even see which files it is accessing, it's usually games (coincidentally, the largest files on my computer) or system files. This is all the evidence I need to see that Norton is the culprit.

Yes I noticed that, huwyngr, thanks all of you for your attempts to help with this problem, I do appreacite it. I'm just trying to get someone from symantec to answer me, although I dont think they will, I've heard that they ignore this problem...  but you'd think that symantec would actually listen to their customers who are paying them 60 bucks a year, you know?                     

SO... TO SOME SYMANTEC TECH PERSON, OR some user who has found this answer: 

Is there some way to tell norton to stop scanning other than rebooting the computer, or better yet stop it from scanning altogether???

I run scans when I want, and I want Norton to STOP SCANNING WHEN I DON"T.  HOW???

I've got Vista home premium, 250GB HD and like I said, 3.4GHz dual core CPU, 4GB of Ram running at 800 Mhz... 17" Viewsonic LCD... what else do you need to know?

Message Edited by Sooner266 on 11-05-2008 01:52 PM
Kudos0

Re: N360 2.0 sucking up my resources

Please follow the directions in my other post and report back on the results. Have you ever ran a scan on your system? Additionally, go to run>services>list all symantec related services and their status: running/not running and automatic startup/on demand/disabled. 

Then, instead of finding the needle in the haystack, you can switch to NIS09. 

=\
Kudos0

Re: N360 2.0 sucking up my resources


Tejer wrote:
No, it shouldnt be anything to do with being a 64 bit machine. I'm running Vista Home Ultimate 64x and I have never had an issue with resources being overused by Vista.

Firstly one cannot troubleshoot without full information on the system particularly since it is known that not all features in Norton 360 are implemented under 64bit VISTA. Those are functions -- who knows, except perhaps the programmers, what is not functioning out of sight.

Secondly I was not suggesting that VISTA was over using resources (although Microsoft's File Indexing is known to be a massive hog) but that we did not know it might be a 64bit system until he mentioned 4GB and even now he has not said which it is.

Hugh
Kudos0

Re: N360 2.0 sucking up my resources


Sooner266 wrote:

I don't think we're not on the same page. I'm NOT referring to the task manager. I am referring to the Resource and Performance Monitor.

For those who don't have Vista, this is a new feature where you can see all programs accessing your hard disk, RAM, and CPU, and see all the details about how much power/speed etc. they're taking.

If you have Vista and don't know what I mean, find it like this: you have to be administrator to you computer (important), open the Task manager, go to the Performance tab, and click the button "Resource Monitor."

Under the "Disk" Section is where ccSvcHst.exe is shown hundreds of times, accessing my files. I can even see which files it is accessing, it's usually games (coincidentally, the largest files on my computer) or system files. This is all the evidence I need to see that Norton is the culprit.

Yes I noticed that, huwyngr, thanks all of you for your attempts to help with this problem, I do appreacite it. I'm just trying to get someone from symantec to answer me, although I dont think they will, I've heard that they ignore this problem...  but you'd think that symantec would actually listen to their customers who are paying them 60 bucks a year, you know?                     

SO... TO SOME SYMANTEC TECH PERSON, OR some user who has found this answer: 

Is there some way to tell norton to stop scanning other than rebooting the computer, or better yet stop it from scanning altogether???

I run scans when I want, and I want Norton to STOP SCANNING WHEN I DON"T.  HOW???

I've got Vista home premium, 250GB HD and like I said, 3.4GHz dual core CPU, 4GB of Ram running at 800 Mhz... 17" Viewsonic LCD... what else do you need to know?

Message Edited by Sooner266 on 11-05-2008 01:52 PM

Is all of this directed to me? Can't tell from the threading ....

Do I take it that it is a 32 bit or a 64 bit system? I ask because you refer to 4GB of RAM and 32 bit systems can't access of all of that while 64 bit systems can (and more). If it is 64 bit it may be relevent because it is known that some features of N360 are not yet functional in 64 bit systems.

I know of no evidence that Symantec Staffers here ignore any problems -- on the contrary .....

Taking it that you are a gamer, perhaps you would be well served by upgrading to NIS2009 which certainly is no resources hog.

Hugh
Kudos0

Re: N360 2.0 sucking up my resources

Hello Sooner266,

Have you tried the above suggestions from the other posters? Were their suggestions helpful in resolving this issue?

Kudos0

Re: N360 2.0 sucking up my resources

TechOutsider, I tried everything that you're suggesting, and there is no change.

The reason I do not believe it is Liveupdate is that norton would not be accessing my game files and stuff if it was just updating itself, would it?

huwyngr, I was just responding with that paragraph to your comment about no-one who had commented at that point was from symantec.

I'm confused as to what information one would need more than what I have already given? But here's a summary of my problem.

I have Windows Vista Home premium (32-bit), and am having problems with N360 2.0 scanning when I'm in the middle of something and tying up my system resources. I have disabled all automatic scans and I run scans myself all the time, so I don't understand why it keeps doing them on its own.

If anyone has a fix for this, please, tell me.

Message Edited by Sooner266 on 11-05-2008 09:08 PM
Kudos0

Re: N360 2.0 sucking up my resources

Thanks -- as I said I raised the question of 64 bit since Windows 32 does not recognize all of 4GB of RAM so it was possible that you had a 64bit OS, in which case it is known that N360 is not fully functional under a 64 bit environment (but I don't know which bits do and which bits don't).

So now we need to know just what you can turn off in N360, where to do this and whether it is enough to avoid your problem.

However the better solution may be for you to change over to NIS2009 partly because it is more "tweakable" -- N360 is intended for "fit and forget" users; NIS for those who need more flexibility -- and more important because it (and NAV2009) are visibly less of a burden on resources. However even with NIS 2009 I don't know how much you can disable since the trend in security these days is to avoid this so that malware cannot use your manual OFF to turn off your protection and access your system -- then everyone would be complaining "Why did you allow XYZ into my system?"

If you absolutely have to have the features that are in N360 but not in NIS then you can add them with other utilities and there are other (and better) solutions for backups and, if your really must mess with the system, what gets called "optimization" <s>

There really are times when it is better to start again than try to get something out of an application that is not there to find.

Hugh
Kudos0

Re: N360 2.0 sucking up my resources

When I open N360, I hit Settings > task scheduling. now in the Automatic Tasks tab, all tasks listed are unchecked. When I switch to the Scheduling tab, both options (tuneup and backup) are on manual only.

On the main settings page I have unchecked automatic update. (So now, of course I'm getting a red X on the taskbar)

I could not find any other option that looked like it prevented something from happening automatically.
Kudos0

Re: N360 2.0 sucking up my resources


huwyngr wrote:

Thanks -- as I said I raised the question of 64 bit since Windows 32 does not recognize all of 4GB of RAM so it was possible that you had a 64bit OS, in which case it is known that N360 is not fully functional under a 64 bit environment (but I don't know which bits do and which bits don't).

So now we need to know just what you can turn off in N360, where to do this and whether it is enough to avoid your problem.

However the better solution may be for you to change over to NIS2009 partly because it is more "tweakable" -- N360 is intended for "fit and forget" users; NIS for those who need more flexibility -- and more important because it (and NAV2009) are visibly less of a burden on resources. However even with NIS 2009 I don't know how much you can disable since the trend in security these days is to avoid this so that malware cannot use your manual OFF to turn off your protection and access your system -- then everyone would be complaining "Why did you allow XYZ into my system?"

If you absolutely have to have the features that are in N360 but not in NIS then you can add them with other utilities and there are other (and better) solutions for backups and, if your really must mess with the system, what gets called "optimization" <s>

There really are times when it is better to start again than try to get something out of an application that is not there to find.


With respect, I don't think this information is correct.  I have a Dell Vostro 1510 laptop with 4GB RAM and the operating system is 32bit.  It has been true in the past that you could only have a maximum of 2GB RAM on a Win32 laptop but this is no longe the case.  Also, I'm not certain, but I think this limitation was due to the motherboard and not the actual OS.

I've experienced the same problem as Sooner266 and I've found that it had nothing to do with scheduled scans.  My problem was being caused by the add-on pack (see attached link).  Once I uninstalled it, everything was fine.  I've reported it to Symantec and they are investigating the issue and giving me regular updates.

If you have the add-on pack installed, try uninstalling it.

I hope this helps.

QC

http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=5412#M5412

QCDell XPS 14zWindows 8 ProfessionalNorton 360 v6
Kudos0

Re: N360 2.0 sucking up my resources

I have NIS2009 on the machine I'm using at the moment but I'll try and reboot into my VISTA system and check N360 there for settings but I'm not optimistic that you will be able to turn off very much in N360.

I am sure that you can turn off more in NIS 2009 so that is why I keep on saying to install NIS 2009 instead.

I've explained why I believe you are unlikely to be able to set N360 (or NIS) to only run when you invoke it manually -- I believe there will always be some elements that will run in the background. NIS2009 does however have a setting that stops pop-ups etc from coming up while you are gaming or watching TV on your machine.

I wish you would take that advice since if you cannot set NIS 2009 to achieve the results you want you certainly can't set N360 not only because it is designed for non-tweakers but also because its engines are older than those in NIS2009.

Hugh
Kudos1 Stats

Re: N360 2.0 sucking up my resources

QC,

There have been all sorts of limitations over the years but I'm referring to a specific:

<< Vista 32bit can see only 3.5GB of ram total. The new sp1 only reports how much memory you have intalled, not how much memory you can use. >>

which is taken from a discussion on the MSDN website and the limitation is inherent in 32 bit systems.

A good practical account is: Dude, Where's My 4 Gigabytes of RAM? by someone I respect.

I was not relating any limitation to the present problem but it was just a trigger to find out which system the OP was using forreasons explained in the thread.

Hugh
Kudos0

Re: N360 2.0 sucking up my resources

N360 sometimes would suck up resources on my P4, because it was silently removing malware. I would find out only when N360 told me that a restart was needed to remove the malware completely. Please run a full system scan w/ N360 and also with an online scanner. I have found luck with NOD32's online scan.

=\
Kudos0

Re: N360 2.0 sucking up my resources


huwyngr wrote:

QC,

There have been all sorts of limitations over the years but I'm referring to a specific:

<< Vista 32bit can see only 3.5GB of ram total. The new sp1 only reports how much memory you have intalled, not how much memory you can use. >>

which is taken from a discussion on the MSDN website and the limitation is inherent in 32 bit systems.

A good practical account is: Dude, Where's My 4 Gigabytes of RAM? by someone I respect.

I was not relating any limitation to the present problem but it was just a trigger to find out which system the OP was using forreasons explained in the thread.


huwyngr,

Thanks for posting that article, its very informative.  I stand corrected.

Vista SP1 now reports the total installed memory in the system properties window, so if you have 4GB it will say 4GB even on a 32 Bit system.  Depending on the chipset and other factors, it may only use 3GB but it still is possible to use 4GB, which is the maximum.

QC

QCDell XPS 14zWindows 8 ProfessionalNorton 360 v6
Kudos0

Re: N360 2.0 sucking up my resources

Is this an online based game or installed locally on your pc?
=\
Kudos0

Re: N360 2.0 sucking up my resources

I was referring to EVE, a locally installed game (and very large), but is multiplayer.

I just uninstalled the add-on pack and I will see if it does it again.

Kudos0

Re: N360 2.0 sucking up my resources

OK.  Please post back with the results.

QC

QCDell XPS 14zWindows 8 ProfessionalNorton 360 v6

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