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Kudos0

N360 22.5.0.124 automatically installed, corrupted windows registry, system BSOD STOP 0x7B

I had N360 21 installed. Two days ago it automatically updated to 22.5.0.124 requiring a reboot. The system would not reboot - BSOD STOP 0x000000000000007B

Windows automatic repair did not work. Could not boot to any "F8" Safe Modes. I had to boot to the repair command line and copy c:\windows\system32\config\RegBack to c:\windows\system32\config

Now the system booted but I had to uninstall N360 using the Norton Removal tool (the Norton Remove and Reinstall tool did not work) and reinstall N360 from scratch.

It took me a long time to get the system back up to where it was before the crash.

Now N360 is claiming a lot of false positives (PUA.Gen.3, Suspicious.Cloud.9, etc.) which I have told it to ignore.

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Kudos0

Re: N360 22.5.0.124 automatically installed, corrupted windows registry, system BSOD STOP 0x7B

Hello

Welcome to the Norton Community Forum

Please see this link for some help with a work around for this issue until a fix comes out.

https://community.norton.com/en/forums/false-positive-detection-suspiciouscloudx-after-norton-product-update

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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