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N360 and malware
EDIT: Blog Comment by vinsanity copied to Forum:
Dear Mr. Davis. I have recently purchased the Norton 360 program and have major concerns. I aquired a malware trojan downloader on my PC and pop ups and interent access are the major issues affecting my PC. Norton 360 would not detect the problem so i downloaded the PC Tools anti virus that quickly detected the problem and would fix the issue for 39.99 (if i bought the full program). I quickly contacted Norton techincal support who advised me to remove the PC Tools software because it could disrupting the Norton program so i did. Still no detection by Norton, the support next explained to me that it would cost 99.99 to fix the malware trojan downloader. After i researched the trojan downloader i found that any sub par antispyware program could resolve the issue. My concerns come from Norton's ineffective ability not to stand behind there product and fix the issue. THe ability of an inexpensive program to detect and fix the issue concerns me, because Norton 360 could not. It seems to me that Norton program doesnt protect my PC and only serves as a gateway program to more cost on my behalf if an issue arises. I could understand if the problem was caused by a major virus but this is not the case (what i gather from research). This is my first experience with Norton and it has been very trouble some. I was not sure who to contact over my concerns, so i decided to try this blog. The ineffective ability of Norton not to stand behind there product and fix minor issues or design the program to fix the issues concerns me. Thanks you and hope to hear a reply from you soon. Vince LiberatoMessage Edited by Dave_Coleman on 05-08-2008 02:33 PM