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N360 Not Starting With Windows 10
I upgraded from W7 to W10 before Christmas and all (more or less) worked well. Several of my applications needed reloading but gradually my PC ground to a halt over a couple of weeks. I successfully rebuilt my machine following a W10-initiated rebuild (remove all apps - leave data). Again all was successful and W10 appears good to very good. About 2 weeks ago I found that I was unable to open N360 nor could I open my vault in IE11. I struggled for a day then uninstalled and re-installed N360; a pain because my backup structure is a bit complicated. This happened a couple more times after each overnight shut down.
I then used the Agent Chat facility who used remote access and after some diagnosis poking around used Norton Power Eraser (NPE) to resolve the issue. NPE diagnosed TBBMeter as a possible cause of the problem so the offending software was removed. However despite three more remote accesses (XXXXXXXXX) with no fault found I still have to run NPE each time I boot up my PC.
I'm prepared to live with it for a short time until there's an update to N360 at which time I expect that the problem will go away! (Ever hopeful.)
The reason I'm posting on this Forum is so that others might try using NPE in the event of a N360 problem rather than go through the rather long-winded uninstall then install routine. It might speed things up.
Having been a Symantec/Norton customer for many years I have found that sometimes problems "just go away"! With a new OS like W10 with what seems to be self-healing capabilities and N360 getting to grips with "bedding in" issues I am forever hopeful.
However if after a couple of weeks the issue doesn't resolve or Norton doesn't get back to me to try to diagnose or get failure data I will have to push hard for a proper fix.
I hope this is helps someone.