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Kudos0

NAV 12 for Mac Won't Install

I purchased NAV 12 for Mac directly off Symantec website. It CLEARLY said that it includes v.11, which supports my OS 10.6.8.

Downloaded my NAV but it won't install because it says "Norton AntiVirus Installer requires Mac OS X version 10.7 or higher."I don't have a disk because I downloaded it online.

Now what? Why claim that it includes v.11 for 10.6.8 if the installer requires 10.7?

Replies

Kudos0

Re: NAV 12 for Mac Won't Install

I purchased NAV 12 for Mac directly off Symantec website. It CLEARLY said that it includes v.11, which supports my OS 10.6.8.

Downloaded my NAV but it won't install because it says "Norton AntiVirus Installer requires Mac OS X version 10.7 or higher."I don't have a disk because I downloaded it online.

Now what? Why claim that it includes v.11 for 10.6.8 if the installer requires 10.7?

Kudos1 Stats

Re: NAV 12 for Mac Won't Install

Hi,

Sorry to hear that. Try going to the website --> http://us.norton.com/digital/promo

And select Norton Antivirus 11 for Mac and download it.

Let us know if you are able to install.

Thanks

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation
Kudos0

Re: NAV 12 for Mac Won't Install

Thank you for your quick response. I was able to download and install NAV 11, but I am unable to obtain Live Update because the product key for the NAV 12 that I purchased on 1/8/13 does not work. 

I don't need to purchase another product key since I just bought it?

Kudos1 Stats

Re: NAV 12 for Mac Won't Install

NAV 11 and 12 use different licensing models, so the keys are not interchangeable.  You will probably need to contact customer service and return NAV 12, and instead purchase a NAV 11 subscription.

Sorry for the inconvenience.

Kudos0

Re: NAV 12 for Mac Won't Install

Thanks...I'll contact customer service.

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