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Kudos0

NAV 2011 - LiveUpdate "There was an error performing the update"

I have just installed Norton Antivirus for Macintosh, version 11.0.3 on a Mac PowerPC G4 running Mac OS 10.4.11.

When trying to run LiveUpdate, I get the "There was an error performing the update" message. The Symantec support webpage gives instruction how to solve this problem (for Mac OS 10.3.9). I have followed that (in the hope that it may also work for OS 10.4.11) and installed the latest Java (Java for Mac OS X 10.4, Release 9) available for my system. After restart, LiveUpdate still doesn't work.
My Internet connection is NOT through a proxy server.
Can anyone help me with getting LiveUpdate to work, please?!
Many thanks

Replies

Kudos0

Re: NAV 2011 - LiveUpdate "There was an error performing the update"

I have just installed Norton Antivirus for Macintosh, version 11.0.3 on a Mac PowerPC G4 running Mac OS 10.4.11.

When trying to run LiveUpdate, I get the "There was an error performing the update" message. The Symantec support webpage gives instruction how to solve this problem (for Mac OS 10.3.9). I have followed that (in the hope that it may also work for OS 10.4.11) and installed the latest Java (Java for Mac OS X 10.4, Release 9) available for my system. After restart, LiveUpdate still doesn't work.
My Internet connection is NOT through a proxy server.
Can anyone help me with getting LiveUpdate to work, please?!
Many thanks

Kudos0

Re: NAV 2011 - LiveUpdate "There was an error performing the update"

It doesn't sound like you found this link, about updating to LU 5.1.2 (it doesn't refer to 10.3.9 specifically):

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100414123129EN&ln=en_US

Kudos0

Re: NAV 2011 - LiveUpdate "There was an error performing the update"

Thanks for your response. I have currently LU 5.1.1 installed. Have not upgraded to 5.1.2 because it tells me on the download page that 5.1.2 is for OS 10.5. and 10.6.  - I am running OS 10.4.11

Accepted Solution
Kudos0

Re: NAV 2011 - LiveUpdate "There was an error performing the update"

I am not sure why it doesn't include 10.4, since I believe it's needed for all NAV 11.x users and that version supports 10.4.  I would recommend trying it.  You have the original NAV installer in case it makes matters worse for some reason, correct?  (Not that I expect any issues, just as a backup).

Kudos0

Re: NAV 2011 - LiveUpdate "There was an error performing the update"

yes, that's done it!

thank you so much for your help - greatly appreciated!

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