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Kudos0

NAV requires restart on every boot -

I have an intel based mac mini with Mac OS X 10.5.8 with NAV 11.1.  Every time it starts, Live Update informs me that NAV has downloaded an update that requires restart.  It's a bit of an endless loop.  

 

Any suggestions? 

Replies

Kudos0

Re: NAV requires restart on every boot -

I have an intel based mac mini with Mac OS X 10.5.8 with NAV 11.1.  Every time it starts, Live Update informs me that NAV has downloaded an update that requires restart.  It's a bit of an endless loop.  

 

Any suggestions? 

Kudos0

Re: NAV requires restart on every boot -

Sorry for the problems. To help us troubleshoot:
 
1. Download GatherSymantecInfo.zip from:
ftp://ftp.symantec.com/misc/tools/mactools/GatherSymantecInfo.zip
2. Expand GatherSymantecInfo.zip by double clicking on it.
3. In GatherSymantecInfo folder, double-click GatherSymantecInfo.command.
4. When prompted, enter your computer user password. If you don't see a prompt for your password, then you need to restart your computer--this is a bug in Snow Leopard that sometimes causes a blank Terminal window to appear.              
5. When prompted for a subscription key, simply press return.
6. Post the SymantecInfo.txt file here on the forums. If you have problems posting it here, please contact me privately on the forums via private message with your e-mail address.
Message Edited by ryan_mcgann on 12-12-2009 04:28 PM
Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NAV requires restart on every boot -

newbie error - not solved... Can't figure out how to get the 128KB zip file attached to the email or posts... Raw text is 3.9MB

Kudos0

Re: NAV requires restart on every boot -

Did you try to attach the 3.9 mB raw text file. Is there any error message?

 

-MbR

"Mythbuster is now a SUPER keylogger crusher" - MbR

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